What success looks like in this role: • May serve as team or site leader, providing direction to other technicians.
• May have specialized and specific skillsets to support niche client environments.
• May assist with resource / task scheduling and resource management.
• Ensures best in class client experience across Field Engineering operations.
• Troubleshoots and resolves client escalations from team members.
• Supports roll-out of new, enhanced or upgraded products.
• Serves as subject matter expert, providing technical advice as required to help team members resolve difficult or unanticipated issues.
• Assists in providing technical training and improvement programs.
• Engages with dissatisfied clients to help resolve perceived issues, address technically complex situations and ensure satisfaction.
• Monitors equipment, system and network performance, identifying and addressing systemic and/or recurring issues.
• Develops and recommends ways to improve frontline solution processes, striving for improved client service, error reduction, operational effectiveness and efficiency.
The primary purpose of this position is to support and maintain all IT hardware and software, including desktops, laptops, printers, mobile devices, phones, peripherals, and client software.
Provides direct support to office, manufacturing and engineering environments in person, over the phone and via e-mail to local and remote Associates.




Participates in the development of IT support processes, tools and documentation for company Essential duties and responsibilities ·Adheres to Integer's Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, local.
Food and Drug Administration regulations, company policies and operating procedures, and other regulatory requirements.
·Provides support for client computing hardware and software.
·Builds, configures, and deploys desktops, laptops and related peripherals.
·Troubleshoots and resolves issues by utilizing Standard Operating Procedures ·Provides technical guidance and training to internal associates.
·Provides outstanding service to our Associates and always exceeds their expectations.
·Provides after hours support as needed for responsible site(s) ·Follows redeployment and disposal processes.
·Participates in ensuring that customer requests via the ticketing system are managed to closure.
·Delivers results in support of achieving the organization's Service Level Agreements and high customer satisfaction ratings.
·Participates in Knowledge Management activities by creating internal documentation and self-help articles in the knowledge base for use by IT Service Desk and Associates.
·May provide assistance to other IT functions such as performing server installations, back-ups, networking

📌 Ingeniero De Servicio En Campo Master (Xico)
🏢 Unisys
📍 Xico