At One&Only;, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth.
We tailor every aspect of our guests' stay to bring their dreams and desires to life.
With an atmosphere that's chic but wonderfully unstuffyTM, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Cradled on the cusp of the Baja Peninsula, One&Only; Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style.
The warm Mexican charm is one of our most unique and valued assets.
With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations.
Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.
This is not simply our job, it's our passion.
About the JobThe Therapist Supervisor plays a key leadership role in ensuring the delivery of exceptional wellness experiences that reflect the highest standards ofOne&OnlyPalmilla;, ESPA, Forbes Travel Guide, and Leading Quality Assurance (LQA).
This positionis responsible forsupervising the daily operations of the treatment areas,maintainingservice excellence, supporting therapist development, and ensuring operational consistency across all wellness services.
About YouYou are a passionate wellness professional with strong leadership skills and a genuine commitment to creating exceptional guest experiences.
You lead by example, inspiring others through your professionalism, attention to detail, and dedication to excellence.
You have a deep understanding of spa therapies, luxury hospitality standards, and guest care principles.
You are highly organized,



able to balance operational responsibilities withpeopledevelopment, and confident in providing coaching and feedback to ensure consistency among the therapy team.
You thrive in a fast-paced luxury environment and are motivated by achieving service excellence, exceeding guest expectations, and supporting the professional growth of your team while embodying theOne&Onlyphilosophy; of We Create Joy .

Key Responsibilities
Operational Leadership & Spa ExcellenceSupervise the daily operation of treatment areas, ensuring seamless service delivery and compliance withOne&OnlyPalmilla;, ESPA, Forbes Travel Guide, and LQA standards.
Conduct regular inspections of treatment rooms, preparation areas, equipment, and facilities to ensure cleanliness, organization, and operational readiness.
Coordinate daily therapist assignments, balancing treatment schedules effectively to maximize productivity and guest satisfaction.
Monitor opening and closing procedures, ensuring all operational checklists are completed accurately and consistently.
Ensure treatment rooms are properly prepared before eachguestarrival andmaintainedaccording to established spa standards.
Monitor inventory levels, linen management, treatment products, and consumables to ensure uninterrupted operations.
Support the Spa Manager with scheduling, workforce planning, and daily operational requirements.
Lead, motivate, and coach the therapist team to achievehigh levelsof performance, engagement, and service excellence.




Conduct onboarding, inductions, and ongoing training programs for all therapistsin accordance withESPA, Forbes, LQA, and hotel brand standards.
Monitor individual therapist performance and provide regular feedback, coaching, and development opportunities.
Maintainaccuratetraining records, competency assessments, and performance documentation for all therapists.
Foster a culture of teamwork, accountability, professionalism, and continuous improvement.
Support recruitment activities, practical assessments, and onboarding of new therapists whenrequired.
Ensure punctuality, grooming standards, and professional conduct are consistently maintained by all team members.
Guest Experience & Service QualityEnsure every guest receives a personalized, memorable, and exceptional wellness experience.
Monitor treatment quality through regular observations and quality assurance evaluations.
Ensure therapists conduct thorough consultations and accurately record guest preferences and treatment histories.
Oversee guest recovery and service resolution processes, ensuring concerns and complaints are handled promptly and professionally.
Promote a culture of genuine care, empathy, and attention to detail throughout all guest interactions.
Ensure confidentiality of all guest information, including medical records and personal data.
Revenue Generation & Retail PerformanceDrive treatment revenue and retail sales through coaching, motivation, and performance management of the therapy team.
Monitortherapistproductivity, retail conversion, and treatment utilization, implementing action plans when necessary.
Ensure therapists consistently provide professional aftercare recommendations and product prescriptions.
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📌 Therapist Supervisor (Baja California Sur)
🏢 Kerzner International
📍 Baja California Sur