Cognizant is seeking an experienced IT service desk professional to join a dynamic, on-site team in Guadalajara. You will handle incident management, request fulfillment, knowledge management and service reporting while leveraging AI-supported tools to optimize service delivery.
The role requires +4 years of enterprise IT support experience and advanced English, with a 100% on-site presence at our Guadalajara offices and rotating shifts from Monday to Friday.
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📌 AI-Driven Service Desk Lead, Guadalajara Onsite (Centro)
🏢 Cognizant
📍 Centro
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