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Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers.
Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.
Global Benefits OperationsLet's be unstoppable together
Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers.
Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.
We're a global company dedicated to fostering inclusivity and belonging.
We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings.
By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities.
With us, you can always bring your full self to work.
Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.
Circana is proud to be CertifiedTM by Great Place To Work®.
This prestigious award is based entirely on what current employees say about their experience working at Circana.
Learn more at OverviewThe Benefits Operations Analyst owns enrollment, life-event, and eligibility administration across global markets.




This role reports to the Manager, General Benefits Administration & Delivery.
This role is part of the global Benefits team, focused on the contracting and delivery responsibilities along with the employee experience so that benefits delivery runs accurately and on schedule, with scope naturally flexing to adjacent work as needed.
Job ResponsibilitiesEnrollment & Eligibility AdministrationProcess enrollment, life-event changes, and eligibility updates accurately and on schedule.
Support annual enrollment execution, including reviewing renewals, data submission and validation along with employee-facing communications support.
Prepare enrollment, eligibility, and deduction files for submission to carriers, brokers, and payroll, and submit them on the agreed schedule after quality checks.
Employee SupportReview employee policies and communications from eligibility to enrollment windows, deadlines, and plan-access instructions.
Respond to Tier-2 employee benefits inquiries and route complex cases as appropriate.
May answer employee questions on benefits provisions, eligibility rules, and published policies using approved content, referring interpretation questions and exceptions to the Manager, Benefits.
Maintain the employee-facing benefits Q&A; and knowledge content so it reflects current plan terms in each country, and keep it aligned with the source material the AI self-service tool draws on.




Process ConsistencyFollow documented administrative processes and flag process gaps or recurring issues.
Maintain enrollment, eligibility, and life-event records in an audit-ready state year-round — complete supporting documentation, dated, and retrievable on request — so internal audit, plan audits, and local regulators can be answered without reconstruction.
Handle enrollment, eligibility, and life-event data — which includes personal, health, and dependent information — in line with Circana's data privacy policies and the requirements of each country where the data originates, limiting access and sharing to what the task requires.
Contribute to the enrollment and eligibility SOPs, and keep them current as processes change, so the work is documented well enough for another team member to cover it.
Identify and interpret country-level statutory requirements, local country plan terms, enrollment deadline changes, and/or eligibility rules to ensure benefit communications, enrollment and data submission is accurate.
Collect feedback from internal stakeholders and employees regarding vendor and carrier performance to ensure failures seen at transaction level — missed turnaround times, incorrect eligibility loads, mishandled claims.
Complete benefits surveys, benchmarking questionnaires, and structured data requests from brokers, consultants, and internal partners, providing verified plan and enrollment data for review before submission.
Answer questions and review work across the Benefits team as needed, helping keep activities aligned amongst the team.
RequirementsTypically requires 6–8 years of experience in benefits enrollment, eligibility, or life-event administration, in an HR, HRIS, pay

📌 Global Benefits Manager (Xico)
🏢 Circana
📍 Xico