Weekend Customer Service Representative – Transportation & Logistics

A company in the freight transportation industry is seeking a Weekend Customer Service Representative to support weekend operations, maintain strong customer relationships, and ensure accurate shipment tracking, timely updates, and prompt resolution of service-related issues. This role works closely with internal teams to ensure efficient shipment management and high-quality customer service.

Location: Ciudad Juárez, Chihuahua, Mexico
Work Schedule: Four days per week
Monthly Gross Salary: $20,000 MXN
Additional Benefit: $1,000 MXN monthly grocery vouchers

Main Responsibilities

- Provide accurate and timely information to customers and internal teams to maintain high service standards.
- Accurately enter and manage orders in the AS400 system.
- Track and trace shipments using company-provided tools and systems, escalating issues to the Operations Manager when necessary.
- Schedule pickup and delivery appointments with customers in a timely manner.
- Collaborate with internal departments to identify and resolve operational issues.
- Maintain accurate and up-to-date shipment information across company systems.
- Ensure all orders are properly closed for billing purposes.
- Update EDI 214 shipment status messages and customer portals, as applicable.
- Review and process customer updates regarding order cancellations, shipment locations,



and status changes through EDI and customer websites.
- Document and manage service failures within 24 hours of occurrence.
- Handle customer calls according to established procedures, maintaining professional telephone etiquette.
- Ensure clear communication and proper follow-up on pending shipments, customer requests, and operational issues throughout the assigned shift.
- Perform other related duties and projects as assigned.

Requirements

- Bilingual in English and Spanish (required).
- High school diploma or equivalent.
- Proficiency in Microsoft Office or similar software.
- Basic knowledge of motor carrier operations and North American geography.
- Strong customer service and communication skills.
- Excellent attention to detail and organizational skills.
- Strong interpersonal skills and a collaborative mindset.
- Ability to work effectively in a fast-paced operational environment.
- Ability to multitask, prioritize responsibilities, and manage time efficiently.
- Availability to work the assigned four-day weekend schedule.

Work Schedule

This position follows a four-day workweek, with two possible schedule rotations:

Schedule Option 1

- Friday and Monday: 8:00 a.m. – 6:00 p.m.
- Saturday and Sunday: 6:00 a.m. – 6:00 p.m.

Schedule Option 2

- Thursday and Friday: 8:00 a.m. – 6:00 p.m.
- Saturday and Sunday: 6:00 a.m. – 6:00 p.m.

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📌 Weekend Customer Service Representative – Transportation & Logistics (Ciudad Juárez)
🏢 Human Quality - HQP
📍 Ciudad Juárez