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Job Description
I. Position Summary
The Quality Continuous Improvement Partner (LATAM), is an advanced individual contributor responsible for the hands‐on delivery of Quality training, capability building, and coaching in support of a strong quality culture and advancement of Continuous Improvement and Quality Excellence across the global Quality organization.
Reporting to the Associate Director, BD Excellence Quality, this role translates enterprise training direction into high-quality execution by delivering instructor‐led, virtual, and blended learning solutions; coaching associates, leaders, and subject matter experts; and verifying that learning is effectively applied in the work environment.
This role operates in a global, highly regulated life sciences environment and is expected to bring deep expertise in Quality systems, inspection readiness, and compliant documentation practices.
The CI Partner serves as a recognized subject matter expert in Investigations, Problem Solving, Root Cause Analysis (RCA) and structured improvement processes and is accountable for reinforcing quality behaviours, strengthening capability, supporting effectiveness plans, and continuous improvement in training execution and learner performance.
The CI Partner works closely with site Quality leaders, process owners, subject matter experts,



Central Quality partners, Learning & Development, and cross‐functional stakeholders to ensure training is delivered consistently and effectively across the organization.
The role influences without direct authority by building credibility through expertise, facilitation skill, coaching, and reliable execution in support of compliance, inspection readiness, and capability building.
II.
Key Responsibilities
The primary responsibilities will include:
Quality Excellence
Deliver instructor‐led, virtual, and blended quality training aligned with enterprise strategy, ensuring content is accurate, compliant, engaging, and fit for purpose.
Facilitate learning experiences that build technical capability, strengthen application of Quality requirements, and reinforce a strong quality culture across diverse learner groups.
Coach associates, leaders, and SMEs to improve understanding, execution, and consistent application of Quality processes, standards, and expectations.
Serve as a trusted partner in onboarding, upskilling, remediation, and broader capability‐building efforts related to regulated Quality processes.
Develop, execute, and evaluate training effectiveness strategies to ensure learning transfer into improved performance, compliant behaviours, and sustained outcomes.
Provide expert training and coaching on investigation processes, including root cause analysis,



problem solving, documentation quality, risk‐based decision‐making, and effective closure of deviations and nonconformances.
Reinforce consistent application of investigation standards, escalation expectations, documentation requirements, and regulatory inspection readiness.
Partner with process owners, site Quality teams, Central Quality, and Learning & Development to ensure training solutions are aligned, scalable, and responsive to business and regulatory needs.
Maintain robust training governance practices, including accurate documentation, training records, and readiness for audits and inspections.
Identify training gaps, performance risks, and capability needs using data, stakeholder input, and observation; continuously improve training content, delivery, and reinforcement mechanisms.
Contribute to the development and enhancement of training materials, facilitator guides, job aids, and capability‐building resources.
Support implementation of CAPAs, effectiveness checks, and follow‐up actions where training is required to address quality issues or compliance gaps.
Facilitate Kaizen and structured problem‐solving activities to drive measurable and sustainable improvement.
Promote a culture of continuous improvement, accountability, and engagement by encouraging feedback, empowering associates, and modelling strong quality and integrity standards.
III.
Education
University bachelor's degree in Life Sciences, Sciences, Engineering or a related field is required.
MBA or equivalent business experience preferred.
IV.
Experience
Bachelor's degree in Life Sciences, Engineering, Quality, Education, or related discipline.
5+ years of experience in a

📌 Quality Continuous Improvement (Cuautitlán Izcalli)
🏢 BD Mexico
📍 Cuautitlán Izcalli