PayJoy is seeking a results-driven operations leader to manage general warranties and standardize processes to scale across regions.
You will implement continuous improvement practices to reduce costs and elevate customer experience.You will oversee a team of supervisors, analysts, and BPOs, analyze risks to P&L; and CX, and set KPIs/OKRs to drive performance across channels.
The role requires a business/engineering/fintech background and English proficiency.
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📌 Global Warranties Lead: Cx (Xico)
🏢 Payjoy
📍 Xico
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