Req ID: **NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.
If you want to be part of an inclusive, adaptable, and forward-thinking organization.
We are currently seeking a Coupa Administrator / Techno-Functional SME
- Procure to Pay (P2P) to join our team in GDL, Jalisco (MX-JAL), Mexico (MX).

Job Description
– Coupa Techno-Functional SMEPositionCoupa Administrator / Techno-Functional SME – Procure to Pay (P2P)FunctionProcure-to-Pay / Finance & Accounting BPSWork EnvironmentOutsourcing / Business Process Services / Shared ServicesRole OverviewWe are seeking an experienced Coupa Techno-Functional SME to support and manage the Coupa platform within a Procure-to-Pay (P2P) outsourcing environment.
The individual will be responsible for the functional administration, configuration, optimization, troubleshooting and continuous improvement of Coupa, while also providing SME support to the P2P operations team.
The idóneo candidate will have a strong understanding of end-to-end P2P processes, hands‐on experience with Coupa configuration and administration, and the ability to work across business, operations, IT and technology teams.
This role requires a combination of Coupa functional expertise, technology understanding, P2P domain knowledge and strong stakeholder management skills.
Coupa Administration & ConfigurationServe as the Subject Matter Expert (SME) for the Coupa platform supporting P2P operations.
Perform hands‐on configuration and administration of Coupa modules and functionality.
Configure and maintain: Requisitions and Purchase OrdersApproval workflowsPurchase Order changes and revisionsSuppliers / Supplier Information ManagementInvoicing and Invoice MatchingCatalogs and PunchoutsContractsExpense-related functionality, where applicableUsers,



roles and permissionsAccounting / chart of accounts structuresBusiness rules and validation rulesManage configuration changes based on business requirements and approved change requests.
Maintain configuration documentation, operating procedures and system controls.
Support Coupa upgrades, releases and new functionality adoption.
P2P Process SMEProvide SME-level expertise across the end-to-end Procure-to-Pay lifecycle, including:Requisition → Approval → Purchase Order → Receipt → Invoice → 2/3-Way Match → Exception Management → PaymentUnderstand upstream and downstream impacts of Coupa configuration changes on P2P operations.
Identify process gaps, control weaknesses and opportunities for automation.
Support the operations team in resolving complex P2P and Coupa-related issues.
Establish and maintain standard operating procedures and process documentation.
Provide guidance on best practices for P2P process design within Coupa.
Technical / Integration SupportWork closely with IT and integration teams to support Coupa integrations with ERP and other enterprise applications.
Troubleshoot integration issues involving: Supplier master dataPurchase ordersReceiptsInvoicesPaymentsChart of accounts / accounting dataUser and organizational dataUnderstand and troubleshoot API, file-based and middleware integrations.
Analyze integration failures, identify root causes and coordinate resolution.
Work with technical teams on integration specifications,



mapping and testing.
Understand Coupa APIs, data structures and integration concepts sufficiently to troubleshoot issues independently.
Production Support & Incident ManagementAct as L2/L3 SME support for Coupa-related incidents and complex P2P issues.
Investigate recurring system and process issues and perform root-cause analysis.
Manage incidents, service requests, problems and change requests in accordance with agreed SLAs.
Partner with P2P operations teams to resolve business-critical issues.
Identify recurring issues and implement permanent corrective actions.
Support critical month‐end and period‐end activities where required.
Provide escalation support for high‐priority production issues.
Testing & Release ManagementParticipate in Coupa release and upgrade activities.
Assess the impact of new Coupa releases on existing configurations and P2P processes.
Develop test scenarios, test scripts and expected results.
Lead or support SIT, UAT and regression testing.
Coordinate with business users and operations teams during UAT.
Validate configuration changes prior to production deployment.
Maintain appropriate change and release documentation.
Continuous Improvement & AutomationIdentify opportunities to improve P2P efficiency through Coupa capabilities, automation and standardization.
Analyze transaction volumes, exception trends and operational issues to identify improvement opportunities.
Recommend configuration changes and automation solutions to reduce manual intervention.
Support initiatives related to: Touchless invoicingAutomated approvalsSupplier enablementCatalog adoptionInvoice automationException reductionCompliance and spend controlsP2P analyticsPartner with the BPS operations team to drive

📌 Coupa Administrator (Jalisco)
🏢 NTT America
📍 Jalisco