Together We Saves Lives by Innovation

The keys to success are yours at Joyson Safety Systems We are a global leader in design, development and manufacturing of safety-critical systems and components for automotive and non-automotive markets. We are dedicated to delivering life-saving technology to customers worldwide. Joyson Safety Systems harnesses collaboration and innovation to ensure quality and exemplary service for our customers worldwide. Our company is headquartered in Auburn Hills, Michigan, USA, with a global network of more than 30,000 employees in 22 countries.

Our team is passionate about the automotive industry, dedicated to delivering quality and innovation for the future. We support lifelong learning and offer resources that help our team members establish a strong, solid foundation. We aim to promote from within, providing excellent opportunities for career growth and advancement.

Our talented team is hardworking and dedicated to keeping people safe. We foster a collaborative, open culture; as a global business, we encourage our team members to communicate and collaborate with colleagues worldwide. As our operations continue to grow, we are always seeking top talent to join our winning team.

NOMBRE DE LA POSICIÓN/ JOB TITLE

Ingeniero de Calidad Customer Service / Customer Service Quality Engineer

PUESTO QUE SUPLIRÁ EN CASO DE AUSENCIA/ POSITION THAT WILL SUPPLY IN CASE OF ABSENCE

Ingeniero de Calidad Customer Service (Otro) / Customer Service Quality Engineer (Other)

PUESTO AL QUE REPORTA/POSITION REPORTING TO

Coordinador de Customer Service Calidad / Quality customer service coordinator

DEPARTAMENTO/ DEPARTMENT

Calidad / Quality

PERFIL / PROFILE





- Conocimientos en procesos de manufactura / Knowledge in manufacturing processes
- Herramientas básicas de controles estadístico de procesos. / Basic statistical process control tools.
- Conocimientos de interpretación de planos / Knowledge of interpretation of plans
- Conocimientos básicos de instrumentos de medición. / Basic knowledge of measuring instruments.
- Trabajo en equipo. / Teamwork
- Manejo de personal. / Personnel management.
- Solución de problemas / Troubleshooting
- FCSD Overview / FCSD Overview
- Service QR Disposition / Service QR Provision
- Q1 Requirements / Q1 Requirements
- SIM Overview / SIM Overview
- Quality Inspections / Quality Inspections
- SREA / SREA
- Disputes / Disputes
- Robust 8D / Rugged 8D
- Mis-Identification / Mis-Identification
- Manage The Change / Manage The Change
- Recipe For Success / Recipe For Success
- Packaging / Packaging
- EPPAP / EPPAP
- Covisint / Covisint
- Part Claims Analyst / Part Claims Analyst

NIVEL DE EDUCACIÓN/LEVEL OF EDUCATION

- Carrera cualificado en ingeniería / Engineering Career

EXPERIENCIA EN EL PUESTO/EXPERIENCE IN THE POSITION

- Experiencia en actividades de control de calidad dentro de la misma empresa / Experience in quality control activities within the same company

IDIOMA / LANGUAGES

- Ingles 80% / English 80%





DESCRIPCIÓN GENÉRICA (MISIÓN) / GENERIC DESCRIPTION (MISSION)

Ejecución de actividades de calidad al seguimiento correspondiente a las quejas de clientes recibidas y la implementación de contramedidas, siguiendo una metodología estructurada de solución de problemas / Execution of quality activities to follow-up corresponding to customer complaints received and the implementation of countermeasures, following a structured problema-solving methodology.

RESPONSABILIDADES ESPECIFICAS / SPECIFIC RESPONSIBILITIES

- 4.1 Monitorear en bases diarias el desempeño con los clientes en portales y estatus de comunicación considerando todos los requerimientos específicos de cliente. / Monitor on a daily basis the performance with customers in portals and communication status considering all the specific requirements of the client.
- 4.2 Monitorear en bases diarias los indicadores para –abierto/cerrado- acciones correctivas. Asegurando cumplir con los tiempos establecidos por cada cliente para la contestación en portal de cada fase de la solución de problemas. /Monitor on a daily basis the indicators for -open/closed- corrective actions. Ensure meet the target date for respond to the customer through the portal in each phase of problem solving.
- 4.3 Llevar a cabo el checklist de seguimiento a quejas de cliente, y mantener vivo el documento para capturar nuevas lecciones aprendidas en cada paso del proceso estructurado de solución de problemas / Perform the quality complaints checklist for every single official customer complaint and treat it as a living document to record new lessons learned for each

📌 Specialist, Customer Service (Ciudad Apodaca)
🏢 Joyson Safety Systems
📍 Ciudad Apodaca