position: sr sre - site reliability engineer - ( aws certified )

latam remote

below jd for sre we have requirement for senior sre (x2) with 8 years of relevant experience.

working hours – 5 pm to 1 am est (mon – fri)

about the role & team

we are expanding our site reliability engineering (sre) organization. This role is part of newly established offshore sre teams that will work in close partnership with our us-based engineering teams to ensure the reliability, availability, and performance of critical production systems.

this is a high-impact, front-line operations role focused on real-time incident response, proactive prevention, and continuous automation. Every minute matters—our sres act decisively to prevent service degradation and protect the customer experience.

what you’ll do · act as the first responder to alerts and production incidents, rapidly assessing severity and initiating mitigation actions · serve as incident commander during major incidents, leading bridge calls with clarity and urgency · drive root cause isolation within 30 minutes for critical incidents whenever possible · communicate effectively across engineering, product, and leadership during high-pressure situations · maintain a strong presence on incident bridges—this role requires confidence, ownership, and clear decision‑making proactive reliability engineering

identify patterns, trends, and signals to prevent incidents before they occur

· continuously improve alert quality, reduce noise, and increase signal fidelity · partner with engineering teams to enhance system resilience and reliability automation & toil reduction

eliminate manual work by automating operational tasks, ticket handling, and repetitive workflows

· build and improve tooling across incident response, observability,



and operations · leverage ai-assisted development tools (e.g., cursor, claude) where they provide clear value platform & systems support troubleshoot across a hybrid ecosystem including: · cloud platforms (aws, gcp, azure)

networking (connectivity, latency, db access interruptions)

diagnose and resolve issues across: · cdn and traffic management layers (akamai, waiting rooms – plus) required technical skills & experience core engineering & operations

strong experience in incident management and triage in production environments

· proven ability to troubleshoot complex distributed systems under pressure · solid understanding of linux systems administration (including performance, networking, ntp, etc.) · hands-on experience with aws core services (s3, lambda, load balancers, ecs, ec2) · familiarity with gcp and/or azure environments · experience operating in multi-cloud and hybrid environments containers & orchestration · understanding of containerized application architectures dev ops & ci/cd

strong knowledge of dev ops practices and ci/cd pipelines

hands-on experience with:

· git hub and/or git lab working knowledge of: · java, node.js, react-based applications understanding of database connectivity and dependencies across: · oracle, maria db, mssql (no dba ownership, but strong troubleshooting awareness required) networking

strong foundational knowledge of:

· load balancing and network troubleshooting · diagnosing connectivity issues between services and databases preferred qualifications

experience in large-scale enterprise (fortune 500) environments supporting mission-critical applications

prior experience as an incident commander or similar leadership role during outages

familiarity with akamai cdn and traffic management tools

experience in high-volume, high-availability production environments #j-18808-ljbffr

📌 Site reliability engineer (México)
🏢 Infojini
📍 México