IDC in Mexico City is seeking an on‐site Helpdesk Support Specialist to assist employees with Windows/macOS, software, hardware, and account issues.
You will support colleagues via remote tools, phone, email, chat, and face‐to‐face interactions, ensuring a positive employee experience while maintaining accurate ticket records.The role requires 2–3 years in IT support, familiarity with Jira, and a strong customer‐service mindset, with 4 days on site and one day remote.
No travel is required.
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📌 Mexico City It Helpdesk Specialist (Xico)
🏢 Idc Colombia
📍 Xico
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