Ascend seeks an experienced Concierge Manager to lead luxury travel operations in a remote, integral setup. You will manage Team Leads across Client Service, Ticketing, and Trip Fulfillment, ensuring five-star client experiences, fast issue resolution, and ongoing process improvements.
You’ll balance data-driven decisions with empathetic leadership to scale operations worldwide. You’ll mentor leaders, drive SLA adherence, and own shift performance, while collaborating with Product and Leadership