Cisco ThousandEyes is seeking a customer engineering specialist in Mexico City to lead complex investigations and coordinate with engineering and product teams to restore services quickly. You will use logs, network data, and product behavior to identify causes and drive timely fixes.
You will also create scripts and documentation to standardize resolutions and mentor junior engineers. The role emphasizes collaboration across Support, Engineering, Product, and customer teams to improve overall
📌 Senior Escalation Engineer (Ciudad de México)
🏢 Cisco
📍 Ciudad de México
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