Position Summary: Arthur Center is looking for a dedicated, compassionate Crisis Care Coordinator to join our Behavioral Health Outreach team and serve as a first-response intervention for individuals experiencing mental health and substance use crises across central Missouri. In this role, you will provide de-escalation support, complete risk assessments, develop safety plans, and connect individuals to the resources they need to stabilize, whether through virtual or face-to-face care. You will also provide follow-up brief intervention support within 72 hours of a crisis to help ensure continued success and stability. This is urgent, meaningful work that requires clinical skill, flexibility, and a deep commitment to meeting people in their most vulnerable moments.

Department: Behavioral Health Outreach
Location: Mexico, MO - Community-Based
Job Type: Full-time

The Crisis Care Coordinator position offers:

- Collaborative, mission-driven work environment with a dedicated behavioral health outreach team
- Competitive pay commensurate with experience | Benefits Eligible
- Adaptable scheduling
- Comprehensive benefits package including Medical, Dental, Vision, Life insurance, and 401(k) with company match
- 9 paid holidays plus generous PTO
- A workplace culture committed to community health, trauma-informed care, and whole-person wellness

Key Tasks And Responsibilities

Crisis Response and De-escalation

- Provide first-response intervention for mental health and substance use crises requested through 988, Arthur Center, emergency services within the catchment area, or other referral channels.
- Using clinical skills, de-escalate crisis acuity, support individuals to stabilize in the moment,



and provide referrals or connections to local mental health services as needed.
- Complete risk assessments and safety plans to determine the appropriate level of support for each individual.
- Provide in-person mobile crisis response where appropriate and per policy and procedure.
- Participate in rotation for backup daytime mobile crisis requests and on-call rotation for mobile crisis as assigned.

Follow-Up and Care Coordination

- Where clinically appropriate, provide follow-up brief intervention support to crisis services recipients within 72 hours of the initial crisis response.
- Consult with service providers to arrange necessary services and follow-up for individuals served.
- Provide coordinated, integrated care within a multidisciplinary team approach, communicating with service providers regarding each individual's service and support needs.
- Plan for culturally appropriate care services for individuals experiencing a crisis.
- Review BHR and on-call documentation daily and facilitate continuity of care for clients when necessary.
- Provide support to Arthur Center staff, family members, and referral sources regarding commitment procedures when required.

Documentation, Training and Compliance

- Maintain accurate, up-to-date records and provide documentation on each client using Arthur Center guidelines.




- Meet all internal and external reporting requirements including data collection for Quality Assurance, Quality Improvement evaluation, and DMH reporting.
- Maintain an up-to-date resource manual and be familiar with its contents to provide effective information and referral services to clients.
- Attend DMH Crisis Services meetings as required.
- Maintain updated training in MCR core competencies as determined by DMH.
- Attend required department meetings and supervision sessions on a regular basis.
- Attend educational seminars and meetings related to professional education and licensure maintenance.
- Assist with program development and community engagement on an as-needed basis.
- Perform other duties as requested by the supervisor or department director.

Skills and Attributes

- Strong clinical de-escalation and crisis intervention skills with the ability to remain calm and effective under pressure.
- Ability to complete thorough risk assessments and safety plans in high-acuity situations.
- Highly flexible and adaptable: comfortable responding to a wide range of crisis presentations across diverse populations.
- Deep knowledge of community resources and the ability to connect individuals to appropriate services quickly and effectively.
- Strong interpersonal engagement skills with adults and the ability to build rapport quickly in high-stress situations.
- Commitment to trauma-informed, culturally responsive care.
- Strong verbal and written communication skills with the ability to maintain accurate, timely documentation.
- Collaborative team player with experience working within

📌 Crisis Care Coordinator (Ecatepec de Morelos)
🏢 Arthur Center Community Health
📍 Ecatepec de Morelos