Company Overview

DiDi Integral Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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Team Overview

Role Purpose: To significantly contribute to the strategic achievement of team goals and the overall strength of KYC operations by acting as a lead operational and risk expert in processes, SOPs, and system enhancements. This role proactively identifies, analyzes, and mitigates complex risks, drives continuous improvement, and ensures team excellence through advanced coaching and quality assurance.

Role Responsibilities

Key Responsibilities:

- Strategic Contribution & Operational Expertise:

- Act as a lead KYC-AML operational expert in terms of processes and SOPs, driving continuous improvement and strategic alignment across all groups.





- Identify possible massive synthetic fraud cases during day-to-day monitoring activities and lead in-depth reviews over complex, atypical KYC cases.

- Proactively provide comprehensive feedback to Managers and Supervisors on quality trends and results, elaborating detailed reports on findings and proposing and implementing actionable plans for improvements.

- Ensure all groups operate under the same robust SOPs, working closely with the group of team leads and Supervisors to achieve operational alignment.

- Collaborate with Management and Credit Risk to maintain robust and meaningful SOPs for KYC-AML Operations, providing expert feedback on opportunity areas found in day-to-day operations.

- Establish a routine of live monitoring, providing side-by-side consultancy with auditors, identifying opportunities and trends, and creating formal reporting to TLs and Supervisors on findings and proposing action plans.

- Act as a primary liaison with local QA and China teams for cases that are not clear, under review, not covered in the SOP, or involve atypical cases, ensuring clear communication and resolution of disputed cases.

- System Monitoring & Improvement:

- Lead the proposition and implementation of case manager system enhancements based on team's, Management, and Risk feedback,



actively participating in the development of BRDs with local and global teams.

- Collaborate directly with different teams, including China's technical team, on the integration and development of system requirements, providing essential technical expertise. (English required).

- Take a leadership role in User Acceptance Testing (UAT) (system testing) to comprehensively verify that requested developments meet operational and strategic needs.

- Team Performance, Quality & Training Excellence:

- Actively participate in and lead alignment meetings with QA to monitor team adherence to policies, provide expert feedback for challenging day-to-day operations, and drive improvements in KYC-AML OKRs.

- Conduct periodic evaluations on team knowledge and technical skills, providing detailed results to management and developing targeted training as a direct result of these evaluations to improve KYC-AML OKRs.
- Serve as a senior mentor, listening to team members' feedback and resolving any issues or conflicts related to QA, SOPs, and policies.

- Actively participate in weekly/monthly meetings to share team results, OKRs performance, and trends with the supervisor, contributing strategic insights.

- New Initiatives & Process Development:

- Participate actively in and lead new processes and initiatives that require specialized Fintech expertise.

- Proactively develop and implement new processes as needed, including designing training programs and deploying them effectively to the KYC-AML operational team.

- Cross-Functional Project Leadership:

- Lead cross-functional initiatives related to KYC/AML improvem

📌 Risk KYC (México)
🏢 Didi
📍 México