Capgemini Mexico is seeking an experienced NICE CXone Development Lead who can provide hands-on technical leadership, solution design, and delivery ownership on the NICE CXone platform. The role requires deep expertise in CXone configuration, IVR/Studio development, WFM/WEM, integrations, and AI-enabled CX features.
You will mentor teams and drive best practices, design end-to-end CXone solutions including IVR flows, omnichannel workflows, and CRM-embedded agent experiences, and define roadmaps
📌 NICE CXone Cloud Lead (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes
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