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About our company

Confie is the largest independent personal lines insurance agency and broker in the United States - serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members - both on-site and remote - help fuel our success with a focus on quality, consistency, and operational excellence.

Our growth reflects a deep investment in technology, continuous improvement, and - most importantly - our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.

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Job Overview

We are seeking a proactive and customer-focused LMS Administrator to support and optimize our learning technology ecosystem. This role combines Learning Management System (LMS) administration, technical troubleshooting, and client support, ensuring a seamless learning experience for employees and stakeholders across the organization.

The adecuado candidate will serve as the primary point of contact for LMS-related support, manage service tickets, troubleshoot system issues, maintain learning content and user records, and collaborate with cross-functional teams to continuously enhance the learning experience. This position is ideal for professionals who enjoy balancing technology, customer service, and learning operations in a fast-paced environment.

Requirements

- Bachelor's degree in information technology, Business Administration, Education, Human Resources, or a related field.
- 2+ years of experience administering a Learning Management System (LMS).




- Experience supporting enterprise applications and managing support tickets through platforms such as ServiceNow or similar systems.
- Strong troubleshooting and problem-solving skills with the ability to identify and resolve system-related issues.
- Experience working with end users and providing exceptional customer support.
- Strong analytical skills with the ability to generate and interpret reports and learning metrics.
- Excellent verbal and written communication skills in English.
- Ability to work effectively with technical and non-technical stakeholders.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
- Experience with learning technologies, training operations, or learning and development environments is preferred.

Job Responsibilities

- Administer and maintain the organization's Learning Management System, ensuring platform stability, accuracy, and optimal user experience.
- Manage learner accounts, course assignments, certifications, transcripts, and learning catalogs.
- Receive, prioritize, and resolve LMS-related support requests and technical issues through the ticketing system.
- Investigate and troubleshoot system issues, escalating complex cases to internal or external support teams when necessary.
- Monitor LMS integrations and collaborate with IT and vendors to ensure system functionality.
- Provide timely and professional support to learners, managers, instructors, and business partners.
- Generate and analyze learning reports, dashboards, and completion metrics to support business needs.
- Conduct system testing and validation for new LMS features, enhancements, and updates.
- Develop and maintain process documentation, user guides, and knowledge base articles.
- Recommend process improvements and technology enhancements to improve efficiency and learner satisfaction.

Benefits

- Legal benefits
- Christmas bonus
- Savings fund
- Profit sharing (PTU)
- Vacation days
- Vacation premium
- Extra paid days off
- Private medical insurance and preventative care
- Dental Insurance
- Life Insurance
- Friendly work environment

📌 LMS Administrator (Tijuana)
🏢 Confie
📍 Tijuana