Must-Have Skills
• Customer Service
• Effective Communication
• Problem Solving
• Service Desk Support (L1)
• Microsoft Windows OS Nice-to-Have Skills
• ITIL
• Linux Server
• Microsoft Server Virtualization
• Network Data
• Planning and Organization Responsibilities
• Receive and manage service requests and incident reports.
• Maintain communication with users regarding the status of their requests.
• Ensure satisfactory resolution of issues and document interactions.
• Identify trends in recurring issues to improve service.
• Update technical knowledge and customer service skills regularly.
• Contribute to the knowledge base for future incident resolution. Required Languages English Fluent advanced 90-100%
📌 Service Desk Agent Jr (Aguascalientes)
🏢 SOFTTEK
📍 Aguascalientes
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.