Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
Job Description: LAT Customer Collaboration Manager
Location: Mexico City, Mexico (Hybrid – Office Based)
The Customer Collaboration Manager is responsible for leading Customer Collaboration across LATAM, ensuring outstanding customer operational performance while strengthening the partnership between Commercial, Customer Supply Chain and key strategic customers. As LATAM continues its transformation through Kinaxis, AI and automation, this position will play a key role in integrating digital capabilities into daily operations while developing a scalable and customer-centric operating model. This position must be based in Mexico City, enabling close collaboration with the Commercial organization, key customers and the LATAM leadership team.
Ensure excellent customer operational performance.
Drive customer satisfaction and service excellence.
Customer Performance Own customer operational KPIs, including OTIF, Fill Rate, SLA, Revenue Execution, Backlog Health and Inventory Visibility.
Lead operational performance reviews with Commercial and strategic customers.
Identify opportunities to improve customer experience and operational performance.
Commercial Partnership Act as the primary Customer Supply Chain business partner for Commercial.
Support Customer Business Reviews, Joint Business Planning and Forecast Collaboration.
Build trusted relationships with Commercial leaders and strategic customers.
Digital Integration & Continuous Improvement Drive business adoption of Kinaxis across Customer Collaboration.




Partner with the Digital & Automation team to prioritize productivity improvements.
Lead Continuous Improvement projects focused on simplification, standardization and operational excellence.
People Leadership Lead, coach and develop a high-performing regional team.
Drive employee engagement and performance management.
Bachelor's degree in Supply Chain, Business Administration, Engineering or related field.
~8+ years of experience in Customer Supply Chain, Customer Collaboration or Customer Operations.
~Experience managing strategic customer relationships.
~ Strong cross-functional leadership and stakeholder management skills.
~ Fluency in English and Spanish.
~ Experience with Kinaxis or advanced planning systems.
Oracle and/or SAP experience.
Experience leading digital transformation initiatives.
Project Management experience.
Data-driven decision making
Digital mindset
Customer Customer Satisfaction OTIF Fill Rate SLA Compliance Customer Escalation Resolution Operations Revenue Execution Backlog Health Inventory Optimization Operational Productivity Transformation Kinaxis Adoption AI & Automation Implementation Continuous Improvement Deliverables Process Standardization People Employee Engagement Talent Development Succession Readiness Leadership Effectiveness
Commercial Sales & Operations Execution (S&OE;)



Logistics Demand Planning Finance Trade Compliance IT Digital & Automation Team Integral Customer Supply Chain #LI-AL1
We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Being a global company, we value our diversity and celebrate all our differences.
Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
We're big enough in our portfolio for those actions to have a global impact. That's a pretty sweet spot to be in and we strive to keep it that way.
We design award-winning products that drive superior performance when gaming and superior productivity when working.
Learn more about our brands and products.
We're truly global and want you to be too.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design.
Being a global company, we value our diversity and celebrate all our differences.

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