Collections Specialist — U.
S. Collections (Advanced English) ? Polanco, Mexico City | Full-Time | $19,100 MXN/month + Uncapped Bonus | Monday–Friday, 7:00 AM–4:00 PM CST
* Are you a natural negotiator who knows how to turn a tough conversation into a win-win? We're looking for a *Collection Specialist to join our Recovery & Collections team, managing delinquent accounts for U.
S delinquent customers
* — We are looking for someone who can connect with customers in English, find solutions that work for everyone, and consistently crush their goals. If you thrive in a fast-paced environment, love the satisfaction of closing, and want your earnings to reflect your results, we want to hear from you.

What You'll Do
- Own a lead queue of U.
S. accounts to contact by phone, text, or email to set up payment arrangements.
• Negotiate payment plans and settlements that get results while treating every customer with respect
• Handle inbound and outbound calls with confidence, using active listening and smart call control
• Respond to customer texts and emails with professionalism, speed, and flawless spelling and grammar
• Resolve problems and de-escalate conflicts like a pro
• Collaborate with a specialized, tight-knit collections team
• Meet — and beat — monthly collection goals and KPIs
• Work in full compliance with the FDCPA and all U.
S. state and federal regulations What You Bring
- Advanced English proficiency — strong, demonstrable speaking and writing skills (this role works exclusively with U.
S. customers)
• 1+ years of U.
S.



market collections experience in a call center
• Experience with 1–365 day delinquent accounts and an understanding of charge-offs
• Proven ability to negotiate and collect on delinquent accounts
* — this is the heart of the role
• Creativity and resourcefulness when working with delinquent customers — latitude to find solutions
• A competitive, results-driven mindset — you like to win, and it shows in your numbers
• Coachability — you welcome feedback and follow through on your commitments
• Adaptability to effectively deal with different personalities and the ability to stay cool under pressure
• Solid skills in MS Excel, Word, and Outlook, plus the ability to juggle multiple platforms at once
• Discretion with confidential and compliance-related information

What We Offer
-? *Uncapped collections performance bonus — your results set your ceiling
• ⏰ Monthly punctuality bonus
• ? Grocery vouchers (vales de despensa)
• ? Statutory benefits from day one (IMSS)
• ? Company-paid uniforms once hired
• ? Monthly Friday Recognition Event
* to celebrate top performers
• ➕ Additional company benefits and recognition programs
• ? Comfortable office environment in Polanco Schedule -Monday–Friday, 7:00 AM–4:00 PM CST (8:00 AM–5:00 PM during daylight saving time) -Ready to put your English and negotiation skills to work? Apply today — we can't wait to meet you. -We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

📌 Collections Specialist (Ciudad de México)
🏢 Genesis BPO
📍 Ciudad de México