Company Overview Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding.

We combine services and products to maximize business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science & healthcare industries.

Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams.

Incedo

University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our versátil career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.

Our Mission is to enable our clients to maximize business impact from technology by:

- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology

Role DescriptionJob Summary We are seeking an experienced Senior Technical Lead to manage, support, implement, and enhance Electronic Lab Notebook (ELN), Laboratory Information Management System (LIMS), and other scientific applications within a biopharmaceutical environment. The ideal candidate will have strong experience with GxP-regulated systems, laboratory workflows, application administration, system upgrades, automation, and compliance documentation.

The candidate will collaborate with laboratory scientists, IT infrastructure teams, Quality Assurance (QA), validation teams, business stakeholders,



and software vendors to ensure reliable, compliant, and efficient scientific application operations.

Key Responsibilities

- Lead the implementation, configuration, administration, and maintenance of ELN and LIMS platforms in GxP-regulated environments.
- Provide Level 2 and Level 3 technical support for business-critical scientific applications, including incident management, troubleshooting, and root cause analysis.
- Support platforms such as BIOVIA Workbook ELN, Benchling, Dotmatics, LabWare, and LabVantage.
- Coordinate application upgrades, enhancements, migrations, installations, and system decommissioning activities.
- Support computerized system validation (CSV) activities, including Installation Qualification (IQ), validation documentation, audit trail reviews, and compliance assessments.
- Ensure compliance with applicable GxP requirements, data integrity standards, FDA 21 CFR Part 11, and relevant regulatory guidelines.
- Develop automation scripts and reporting solutions using Python, SQL, SAS, Power BI, and AWS services to improve laboratory processes.
- Collaborate with QA, IT infrastructure, database administrators, cybersecurity teams, laboratory stakeholders, and vendors to resolve technical issues.
- Develop and maintain SOPs, work instructions, technical documentation, knowledge articles, and end-user training materials.
- Support laboratory digitization initiatives, including transitioning paper-based processes to electronic workflows.
- Monitor system performance, availability, security, and infrastructure health, ensuring minimal disruption to laboratory operations.




- Participate in Agile/Scrum activities, project planning, stakeholder meetings, and continuous improvement initiatives.
- Support GxP audits and regulatory inspections by providing system documentation, evidence, and technical expertise.

Technical SkillsNice-to-have SkillsQualificationsRequired Qualifications

- 8 years of experience in scientific applications, laboratory informatics, ELN/LIMS platforms, or biopharmaceutical IT.
- Strong experience supporting ELN platforms such as BIOVIA Workbook ELN, Benchling, or Dotmatics.
- Experience with LIMS platforms such as LabWare or LabVantage.
- Working knowledge of GxP-regulated environments and computerized system validation.
- Understanding of FDA 21 CFR Part 11, data integrity, audit trails, and controlled documentation.
- Experience with application administration, system upgrades, migrations, incident management, and technical troubleshooting.
- Proficiency in Python and SQL; SAS experience is an advantage.
- Experience with AWS services such as Lambda, S3, EC2, DynamoDB, or API Gateway is preferred.
- Strong stakeholder management, communication, documentation, and team leadership skills.
- Experience working with QA, validation, laboratory operations, IT, and external vendors.

Preferred Qualifications

- Experience implementing ELN solutions at new laboratory or GMP sites.
- Experience in laboratory digital transformation and paper-to-electronic workflow migration.
- Familiarity with ServiceNow, Jira, Agile/Scrum, and ITIL processes.
- Experience supporting 24/7 laboratory operations and business-critical scientific applications.
- Benchling Developer Training or other scientific application certifications.

Company Value We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

📌 Career Opportunities: Technical Lead (51136) (México)
🏢 Incedo
📍 México