Job Description: Company Description Mc Donald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3 Ds (Delivery, Digital and Drive Thru). Mc Donald’s will accelerate technology innovation so 65 M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through Mc Delivery, dine-in or takeaway. Mc Donald’s Global Technology is here to power tomorrow’s feel-good moments. That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a Mc Donald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. Our General Mexico City Office will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day. Department Overview Mc Donald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3 Ds (Delivery, Digital and Drive Thru). Mc Donald’s will accelerate technology innovation so 65 M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through Mc Delivery, dine-in or takeaway. Mc Donald’s Global Technology is here to power tomorrow’s feel-good moments.



That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a Mc Donald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. Our General Mexico City Office will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day. Duties In addition to following Mc Donald’s policies and procedures, principal accountabilities include, but are not limited to: Facilitates Learning: Oversee and drive delivery of virtual learning programs and courses to achieve developmentalobjectivesfor L&D; within the USConduct virtual training that motivates, buildsproficiencies, and improvesindividual'sperformance and contribution to restaurant results. Usesfacilitation techniques to encourage active participation and collaboration during virtual training sessions. Adapt sessions in real-time based on participant needs and progress. Stay updated on best practices,toolsand methods in virtual facilitation. Help to create measurable and relevant learningobjectivesthat align with needs of L&D; programming within the USStrategic Partnerand Advisor: Work in partnership with our People Solutions L&D; Partners and market stakeholders to ensure L&D; virtual programsare meetingthe training needs of restaurant employees and brand standards.



Reviewclassassessments,surveys, andoverallvirtualprogramperformance. Work with leader to conduct assessments toidentifyvirtual delivery competencies and gaps,utilizingfeedback and performance metrics to refine programs Qualifications The ideal candidate should live in the Mexico City area High School Diplomaorequivalent2 to 4+ years of adult education/facilitation experience2+ years of experience working in a customer service and/or hospitality environment Strong communicationand active listening skills Proficient in group management techniques and conflict resolution Ability to use digital tools for virtual facilitation Fluent in Spanish and English (written and verbal) ILR Level 4 Valid and active Passport and US Visa are nice to have. Preferred Qualifications: BA/BSdegreepreferred Operationalexpertisein QSR, restaurant industry and/or hospitality preferred Consultingexperiencea plus Experience working in an ambiguous, every changing environment Strong work ethic, business sense, and a self-starter Strong interpersonal, written, and verbal communication skills Positive attitude and willingness to learn Role will be hybrid,3days onsite &2dayswork from home Additional information At Mc Donalds we are People from all Walks of Life... People are at the heart of everything we do , and they make the Mc Donalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength. We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with Mc Donalds or elsewhere. #J-18808-Ljbffr

📌 Consultant, learning & development delivery (Ciudad de México)
🏢 Mcdonald'S
📍 Ciudad de México