GenesisBPO | Polanco, CDMX | On-site | Full-time
Schedule: Monday-Friday, 8:00 AM-5:00 PM
(7:00 AM-4:00 PM during U.S. daylight saving time, approximately March-November)
About the Role No cold calling. Every customer you speak with has already applied. You'll sell loan products to U.S. customers by understanding each applicant's situation, guiding them through verification and contract signing, and getting their loan funded the same day. Your results depend on speed, consistent follow-up, and genuine conversations.
Compensation Base salary: $19,161 MXN gross per month
Uncapped sales bonus based on performance
Paid training from day one
Benefits Attendance bonus: $2,000 MXN per month
Grocery vouchers: 10% of base salary after the 90-day probation period
Referral bonus: up to $500 USD
Work-life balance: no evenings, no weekends
What You'll Do Contact new applicants by phone, text, and email within minutes of applying, following a structured multi-day contact cadence
Ask discovery questions to understand each customer's needs before recommending a solution
Handle objections confidently and ask for the close
Guide customers through income verification, contract signing, and funding
Write personalized follow-up messages
Enter customer data accurately in our CRM
Meet daily and monthly conversion and funding goals
What We're Looking For Required Fluent English, written and spoken (English will be formally evaluated)
High school diploma or equivalent
1+ year of experience in phone sales, collections, or lending
Comfort working in a high-volume environment (100+ calls per day)
Strong typing skills and the ability to multitask between phone and computer
Openness to feedback: every agent receives regular call coaching, and we look for people who apply it
Nice to Have Experience selling loans or other financial products to U.S. customers
Interest in leadership. We promote based on performance, skills, and behavior, not tenure.