Receivables Support Representative – Collections, Billing & Accounts Receivable | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role
At Pavago, one of our clients is hiring a Receivables Support Representative to manage collections follow-ups, resolve billing issues, and support day-to-day accounts receivable operations.

This is a hands-on, execution-focused role where you’ll help protect company cash flow by ensuring past-due accounts are followed up consistently, billing discrepancies are resolved quickly, and customer records remain accurate.

You’ll work closely with customers, billing teams, operations, and leadership to keep receivables organized and payments moving.

If you’re persistent, detail-oriented, organized, and confident communicating with customers about payments , this role is a strong fit.

What You’ll Own
Collections & Accounts Receivable

Conduct daily collections follow-ups through phone and email

Follow up on past-due invoices until payment or a payment commitment is secured

Track outstanding balances and payment commitments

Help reduce aging balances and delinquency

Identify opportunities to enroll eligible customers in auto-pay

Maintain consistent follow-up without letting accounts fall through the cracks

Billing Resolution
Investigate and resolve issues involving:

Invoice discrepancies

Incorrect charges

Account setup errors

Service and billing mismatches

Payment application issues

You’ll identify the root cause, coordinate with internal teams, and ensure issues are fully resolved rather than temporarily addressed.

Receivables Case Management
Manage billing and receivables cases within Salesforce or similar CRM systems .

You’ll:

Open and track cases

Document the issue clearly

Record investigation notes and actions taken

Track cases through resolution

Document final outcomes

Confirm customer understanding before closing cases

Customer Communication & Follow-Up

Communicate professionally with customers regarding outstanding balances and billing concerns

Provide clear updates on payment status and billing investigations

Handle payment objections professionally

Balance collections urgency with a positive customer experience

Escalate complex issues when appropriate

Maintain consistent communication until resolution





CRM & Documentation
Maintain accurate, organized, and audit-ready records.

Document:

Calls

Emails

Payment commitments

Billing disputes

Follow-up dates

Account updates

Final outcomes

Ensure Salesforce and other internal systems remain current and reliable.

Process Improvement

Identify recurring billing and collections issues

Flag operational problems contributing to delayed payments

Recommend improvements to collections workflows

Help reduce repeat billing errors and unnecessary escalations

Share insights with operations, billing, and leadership teams

What Success Looks Like

Past-due balances are followed up consistently

Aging receivables decrease

Payment commitments are accurately tracked

Billing issues are resolved quickly and correctly

Customer accounts remain organized and up to date

CRM documentation is accurate and audit-ready

Cases do not remain unnecessarily open

Customers receive clear and professional communication

What Makes You a Strong Fit
You:

Follow through until issues are completely resolved

Are persistent without being overly aggressive

Stay organized across a high volume of accounts

Communicate confidently about payments and billing

Have strong attention to detail

Take ownership of problems instead of passing them along

Can investigate discrepancies and identify root causes

Work effectively in structured, KPI-driven environments

Required Experience & Skills

Previous experience in:

Accounts Receivable (AR)

Collections

Billing support

Customer account management

Experience handling customer payment follow-ups

Comfortable making outbound collections calls

Experience managing high-volume calls and emailsStrong billing investigation and problem-solving skills

Familiarity with Salesforce or similar CRM systems

Strong written and verbal English communication

Excellent attention to detail and organizational skills





Ability to maintain accurate customer and payment records

Comfortable working independently during U.S. business hours

Nice to Have

Experience in structured AR or collections environments

Experience reducing aging balances or delinquency rates

Experience improving cash flow

Experience driving auto-pay adoption

Familiarity with SLA-based case management

Experience supporting U.S.-based customers

Exposure to finance or billing operations

Experience with process improvement or root-cause analysis

What a Typical Day Looks Like
You might:

Review outstanding and past-due accounts

Make collections calls and send payment follow-ups

Track payment commitments

Investigate invoice discrepancies

Open and update Salesforce cases

Coordinate with billing or operations teams

Follow up with customers on unresolved issues

Update CRM records and account notes

Review aging balances and collection progress

Identify recurring billing problems

In short: You help protect company revenue by ensuring payments are collected, billing issues are resolved, and customer accounts remain accurate and organized.

Key Metrics for Success
Collections & Receivables

Total cash collected

Reduction in aging balances

Daily collections activity completion

Payment commitment follow-through

Auto-pay conversion rate

Case Management

Billing cases resolved within SLA

Average case resolution time

Reduction in cases open longer than two weeks

CRM and documentation accuracy

Execution & Customer Experience

Follow-up speed and consistency

Reduction in escalations

Accuracy of account records

Quality and professionalism of customer communication

Why This Role Stands Out

Direct impact on company cash flow and revenue protection

High ownership across collections and billing operations

Clear, measurable performance expectations

Exposure to accounts receivable and finance operations

Opportunity to improve processes and workflows

Fully remote work environment

Growth opportunities into:

Accounts Receivable Lead

Collections Specialist

Billing Operations

Revenue Operations

Finance Operations

Interview Process

Initial Screening Call

Spark Hire Intro Video

Recruiter Interview

Client Interview

Offer & Onboarding

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📌 Receivables Support Representative (Veracruz)
🏢 Pavago
📍 Veracruz