ZEISS Group in Mexico seeks an IT Incident Manager to lead end-to-end management of IT incidents within a 24/7 coverage model. You will coordinate IT, end users, and vendors to identify, log, classify, escalate, and resolve incidents while maintaining timely communication with stakeholders.
The role emphasizes root cause analysis, incident reporting, and continuous improvement of incident processes, with a strong focus on meeting SLAs and minimizing business impact.
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📌 IT Incident Response Lead — 24/7, RCA & SLA (Centro-Norte)
🏢 ZEISS Group
📍 Centro-Norte
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