: Desktop Support Engineer

Employment Type: Full-Time (Non-Dispatch)

Work Location: Palmas Hills 1, Piso 20, Col. Bosque de las Palmas, Interlomas, 52763, Mexico City, Mexico

Department: Information Technology / IT Support

Work Arrangement: Office-based

Job Summary

We are looking for a skilled Desktop Support Engineer to provide day-to-day technical support for desktop computers, laptops, printers, software applications, and other IT equipment. The candidate will be responsible for troubleshooting technical issues, installing and configuring hardware and software, maintaining desktop systems, and ensuring employees can work efficiently.

Key Responsibilities1. Desktop and Laptop Support

- Install, configure, and maintain desktop computers and laptops.
- Troubleshoot hardware, software, operating system, and performance issues.
- Support Windows operating systems and standard business applications.
- Diagnose and resolve system errors, boot issues, and application crashes.
- Replace or upgrade computer components and peripherals when required.

1. Hardware and Peripheral Support

- Install and configure printers, scanners, monitors, docking stations, keyboards, and other peripherals.
- Troubleshoot printer connectivity and printing issues.
- Set up employee workstations and ensure all equipment functions correctly.
- Maintain an inventory of IT hardware and assigned equipment.

1. Software Installation and Configuration

- Install, configure, and update approved software applications.
- Troubleshoot application errors and compatibility issues.
- Perform operating system updates, security patches, and software upgrades.
- Assist with Microsoft 365 applications, Outlook, Teams, and other business tools.
- Support software deployment and standard desktop configurations.

1. User Account and Access Support

- Assist users with password resets and login problems.
- Troubleshoot domain account, email,



and access-related issues.
- Support Active Directory or Microsoft Entra ID administration as authorized.
- Assist with employee onboarding and offboarding, including workstation preparation and access changes.

1. Network and Connectivity Troubleshooting

- Troubleshoot desktop connectivity issues involving LAN, Wi-Fi, VPN, and internet access.
- Verify network configuration, including IP addresses, DNS, and DHCP settings.
- Resolve access issues involving shared folders, network printers, and business applications.
- Escalate advanced network issues to the network administration team.

1. IT Service Desk and Ticket Management

- Receive, log, prioritize, and resolve desktop support incidents and service requests.
- Maintain accurate ticket updates and document troubleshooting steps.
- Escalate unresolved issues to the appropriate technical team.
- Follow company procedures and service-level agreements.
- Communicate clearly with users regarding issue status and resolution.

1. Security and System Maintenance

- Ensure desktop systems have approved antivirus and endpoint protection software.
- Apply security updates and patches according to company policy.
- Follow IT security guidelines and data protection procedures.
- Assist with backup, recovery, and endpoint compliance activities as assigned.
- Report suspected security incidents to the appropriate team.

1. Documentation and Asset Management

- Maintain accurate records of desktop hardware, software, and assigned assets.
- Document installations, repairs,



replacements, and configuration changes.
- Maintain standard operating procedures and troubleshooting guides.
- Ensure equipment is properly tracked and stored.
- Keep workstations organized and operational.

Required Skills and Qualifications
- Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Experience in desktop support, IT support, or a service desk environment.
- Good knowledge of Windows 10/11 operating systems.
- Familiarity with Microsoft 365, Outlook, Teams, and common office applications.
- Basic knowledge of Active Directory, Microsoft Entra ID, and user account management.
- Understanding of TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN troubleshooting.
- Experience installing and troubleshooting desktops, laptops, printers, and peripherals.
- Familiarity with IT ticketing systems and remote support tools.
- Strong troubleshooting, communication, and customer service skills.
- Professional working proficiency in English; Spanish language skills are an advantage.

Employment Details Job Title: Desktop Support Engineer

Employment Type: Full-Time

Position Type: Non-Dispatch

Work Arrangement: Office-based

Location: Palmas Hills 1, Piso 20, Col. Bosque de las Palmas, Interlomas, 52763, Mexico City, Mexico

Ideal Candidate The adecuado candidate is customer-focused, technically proficient, and capable of resolving desktop hardware and software issues efficiently. They should be comfortable supporting end users, managing IT service tickets, maintaining workstation functionality, and working collaboratively with the broader IT team.

- Position Summary: Full-time Desktop Support Engineer responsible for internal desktop, laptop, software, and peripheral support at the Mexico City office. This is a non-dispatch, office-based role.

📌 Desktop Support Engineer (Ciudad de México)
🏢 Techify Care
📍 Ciudad de México