ERM is seeking a Service Desk Team Lead in Mexico City to join the Integral IT function. You will lead a multinational team delivering high-quality 1st and 2nd line IT support, ensure SLA compliance, and drive process improvements across incident, request, and problem management.
You will collaborate with regional IT teams and business stakeholders, leveraging ticketing tools (ServiceNow, Jira Service Management, Freshservice) and ITIL governance.
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📌 Global IT Service Desk Lead – Mexico City (Ciudad de México)
🏢 Erm
📍 Ciudad de México
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