The Office Manager is the communication hub of our cleaning company: the first voice customers hear, the main line of support for our Cleaning Crew, and the person who keeps the Manager informed.

Beyond daily operations, this role grows the business. You will run our social media presence and build a portfolio of commercial (B2B) clients by reaching out to local businesses.

- Reports to: Manager of the Company
- Works closely with: Cleaning Crew, customers, local business owners
- Employment type: Full-time

Key Responsibilities
- Phone and Customer Communication
- Answer all incoming calls professionally and return missed calls and voicemails the same business day.
- Respond to customer emails, texts, and website inquiries promptly so no customer goes without a reply.
- Schedule, confirm, and reschedule cleaning appointments.
- Provide quotes and service information, and handle complaints or special requests with care.
- Keep customer records, notes, and contact details accurate and up to date.

Cleaning Crew Coordination
- Serve as the daily point of contact between the office and the Cleaning Crew.
- Share job details, schedules, addresses, and customer instructions before each job.
- Track and reorder cleaning supplies and equipment so the crew always has what they need.
- Relay customer feedback to the crew and follow up on any issues.
- Adjust schedules for call-outs, delays, or last-minute changes.

Reporting to the Manager
- Give the Manager regular updates on schedules, customer concerns, crew needs, and supply levels.
- Escalate urgent problems quickly, with a clear summary and suggested next steps.
- Prepare simple weekly reports on calls, bookings,



customer feedback, and outreach progress.
- Make sure information flows clearly between the Manager, customers, and the crew.

Social Media
- Post regularly on our social media platforms (for example, Facebook, Instagram, and Google Business Profile).
- Create content such as before-and-after photos, customer reviews, cleaning tips, and promotions.
- Respond to comments and messages, and encourage happy customers to leave reviews.
- Keep a simple content calendar and track engagement.

B2B Business Development
- Research and reach out to local businesses (offices, retail stores, medical practices, property managers, and more) to offer commercial cleaning services.
- Make outreach calls, send emails, and visit businesses in person when appropriate.
- Track leads, follow-ups, and conversations in a simple pipeline or CRM.
- Help prepare proposals and quotes for commercial clients, working with the Manager.
- Build and maintain long-term relationships with B2B clients to grow a steady portfolio of commercial accounts.

General Office Administration
- Keep the office organized and running smoothly.
- Assist with invoicing, payment follow-ups, and basic bookkeeping tasks as needed.
- Handle other administrative duties assigned by the Manager.

QualificationsRequired




- 2+ years of experience in office administration, customer service, or a similar role.
- Excellent phone manner and clear, friendly written communication.
- Strong organization and the ability to juggle calls, schedules, and follow-ups at once.
- Comfort using email, scheduling software, and basic office tools (Google Workspace or Microsoft Office).
- Experience posting and engaging on social media platforms.
- Confidence reaching out to new people and businesses by phone, email, or in person.
- Reliable, self-motivated, and able to work independently.

Preferred
- Experience in the cleaning, janitorial, home services, or facilities industry.
- Sales, business development, or B2B outreach experience.
- Familiarity with a CRM or job-scheduling tool (such as Jobber, Housecall Pro, or HubSpot).
- Basic photo editing or graphic design skills (such as Canva).
- Bilingual (English/Spanish) is a plus.

Key Traits
- Customer-first attitude and patience under pressure.
- Proactive problem-solver who follows through.
- Team player who builds good relationships with field staff.

How Success Is Measured
- Every customer call, message, and inquiry receives a response within one business day.
- The Cleaning Crew is never held up by missing supplies or unclear job details.
- The Manager receives clear weekly updates with no surprises.
- Social media is updated consistently (target: 3+ posts per week).
- A steady flow of new B2B leads, follow-ups, and signed commercial clients each month.

Job Type: Full-time Pay: From $11,835.46 per month

Work Location: Remote

📌 Office Manager (México)
🏢 Fancy Pants Clean u0026 Shine
📍 México