Client Success Manager/Account Manager - Remote - (read fully before applying) If you love building long-lasting client relationships and turning satisfied clients into raving fans, let's talk.
Spotlight Marketing + Branding is a US-based marketing agency that employs multiple Client Success Manager / Account Manager positions in Mexico. This is a remote role , working closely with our US-based team.
Pay: USD $1,500 to $2,500 per month
Schedule: Monday–Friday, 8:00am–5:00pm EST (Fridays end at noon)
Location: Remote (Mexico-based candidates only)

About Spotlight Marketing + Branding
Spotlight Marketing + Branding helps service-based businesses—primarily law firms—attract better clients, not just more clients . We do this through strategic organic content (blogs, newsletters, social media) and paid social advertising.
We're a collaborative, fast-moving team that values accountability, communication, and ownership. Our Mexico-based team members work closely with our US team and are treated as true partners—not offshore support.

The Role: Client Success Manager / Account Manager
This role is responsible for everything that happens after the sale .
You'll own client relationships, manage onboarding and ongoing success, reduce churn, identify growth opportunities, and ensure clients feel supported, heard, and confident in their marketing strategy. You get to be creative about the way you manage those relationships, using our trusted and proven systems as support to reach your goals.
Your goals are simple: retain clients, grow accounts, and create raving fans.
Core Responsibilities
Client Relationship & Retention
Develop and maintain strong,



long-term relationships with assigned clients
Serve as a primary point of contact post-sale
Proactively check in with clients on a regular cadence (weekly, biweekly, monthly)
Identify red flags early and address concerns in a retention-focused manner
Resolve conflicts calmly, professionally, and efficiently
Ensure clients are aligned with and understand their service strategy
Maintain effective timelines for internal teams to deliver client services
Client Onboarding & Launch
Support onboarding, kick-off calls, training, launches, and early success monitoring
Ensure clear agendas, meeting summaries, and next steps are communicated
Help ensure new services and upsells are properly introduced and adopted
Customer Service & Account Support
Provide friendly, accurate, and timely responses to client questions and requests
Monitor and respond to the client support inbox or helpdesk as needed
Document all client interactions according to SOPs
Maintain detailed notes from client meetings and communications
Growth, Upsells & Referrals
Identify opportunities to expand services or improve current results
Support upsells, referrals, and reviews from satisfied clients
Work closely with internal teams to recommend next-step solutions




Project Coordination & Internal Communication
Ensure work is on track and communicate clearly with internal teams
Follow and help improve SOPs, checklists, and processes
Escalate issues appropriately and help troubleshoot solutions
Celebrate wins and keep momentum moving
Client Feedback & Satisfaction
Create, manage, and distribute client satisfaction surveys
Identify trends and areas for improvement
Support retention initiatives such as appreciation gestures, gifts, or loyalty programs
Do you need to be amazing at everything? No, but the more of this you already know how to do, the better. We value attitude, communication, and ownership just as much as experience.
Absolute Requirements
Clear, articulate spoken English
Excellent written English
Strong attention to detail
Prior client-facing and/or account management experience
Client-oriented, solutions-focused mindset
Strong problem-solving skills
Solid understanding of digital marketing concepts and digital advertising
Reliable computer and internet connection
Why Work With Us?
100% remote role
Fridays end at noon
Unlimited PTO
Supportive, collaborative team culture
Opportunity to grow into senior client success or account leadership roles

To apply, please send an email to HR(at)SpotlightBranding.com with no more than two paragraphs about why you are interested in this job and what your experience is in handling client matters, along with a one-minute video introducing yourself and speaking to your experience in marketing or with marketing teams. Please also attach your resume.

📌 Account Manager (Client Success Manager) (Ciudad de México)
🏢 Spotlight Marketing and Branding
📍 Ciudad de México