Your Team Responsibilities

The Production Shared Services (PSS) function is responsible for the seamless and timely delivery of MSCI products and services to clients across multiple business lines, including Index, Analytics, and Sustainability & Climate. This role is specifically focused on Index Production, supporting real-time and end-of-day index calculation and delivery. The work is highly time-sensitive and business-critical, requiring exceptional accuracy, judgment, accountability, and collaboration. The team operates on a global follow-the-sun model across APAC, EMEA, and the Americas.

Key responsibilities of the team include:

- Enterprise Production Operations: Accurate and timely delivery of workflows across multiple business units.
- Automation & AI Enablement: Leveraging automation tools and AI-assisted workflows to modernize, scale, and enhance production processes across business units.
- Incident Management: Identifying and resolving production issues, coordinating with stakeholders, and driving root cause analysis and permanent remediation.
- Client Case Handling: Managing production-related queries and tickets, ensuring prompt resolution in partnership with global teams.
- Change and Release Readiness: Supporting testing, deployments, and governance for product enhancements and new releases.
- Business Continuity & Resilience: Safeguarding uninterrupted operations and ensuring readiness for critical events.

Your Key Responsibilities

As a Real Time Index Production Senior Associate, you will play a critical hands-on role with end-to-end ownership of index production workflows and increasing responsibility for driving operational excellence.

You will

- Execute and oversee complex real-time and end-of-day index production workflows, ensuring delivery within strict deadlines and with a strong zero-error mindset.
- Perform data validation and exception analysis on market data inputs, corporate actions, and index outputs.
- Own incident and problem management workflows in a high-pressure, time-sensitive environment, driving root cause analysis, ensuring timely remediation, and partnering with Technology to implement durable solutions.
- Leverage AI-driven tools (e.g., anomaly detection, AI-assisted log analysis, and LLM-based copilots) to proactively identify production issues, accelerate incident triage, automate data reconciliation, and materially improve the accuracy, scalability, and efficiency of operations.
- Proactively identify and drive enhancements to production workflows by embedding AI and automation, bringing fresh ideas and perspectives to reduce manual intervention and strengthen operational resilience.
- Partner with stakeholders across Product, Technology, and Client Services to resolve issues, influence outcomes, and continuously improve delivery efficiency.
- Own production readiness for product launches, methodology changes, and system enhancements, ensuring risks are identified, mitigated, and communicated.




- Contribute to global team discussions by providing input on production risks, dependencies, and readiness.
- Maintain high-quality documentation, runbooks, and control frameworks to support a zero-error, audit-ready production environment, while acting as a role model and influencing best practices across the team.

Your skills and experience that will help you excel

- 7+ years of experience in index production, financial data operations, or real-time market data environments.
- Proven experience in Index Production workflows, including index calculation, rebalancing, and corporate actions handling.
- Hands-on experience with AI-enabled tools (e.g., generative AI copilots, anomaly detection systems, API-driven automation tools) and a strong interest in applying AI/ML to transform production workflows.
- Demonstrated track record of operating in high-stakes environments with a strong focus on accuracy, control, and zero-defect delivery.
- Strong understanding of financial markets, index methodologies, and data workflows.
- Experience working in time-sensitive, SLA-driven operational environments.
- Proficiency in SQL and Python (or similar scripting languages) for data analysis, automation, and troubleshooting; working knowledge of Excel.
- Strong technical aptitude with hands-on experience in cloud-native platforms (AWS, GCP, Azure), observability and monitoring tools (e.g., Datadog, Grafana, Splunk), workflow orchestration, APIs, and automation technologies.
- Strong technical and operational mindset, with experience in automation, workflow orchestration, and cloud environments (AWS, Azure, Snowflake).
- Familiarity with workflow tools, dashboards, and monitoring systems.
- Strong analytical and problem-solving skills, with the ability to investigate and resolve complex production issues.
- Strong communication skills with the ability to collaborate effectively with global stakeholders.
- Demonstrated ability to learn quickly, adapt to new technologies, and contribute innovative ideas to improve processes.
- Willingness to work in a global, shift-based environment supporting real-time production cycles.

About MSCI

What we offer you

- Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

- Adaptable working arrangements, advanced technology, and collaborative workspaces.

- A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

- A global network of talented colleagues, who inspire, support,



and share their expertise to innovate and deliver for our clients.

- General Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

- Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

- We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our vision – to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry. MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities.

If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email [email protected] and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com

📌 Real Time Index Production Senior Associate (Monterrey)
🏢 MSCI
📍 Monterrey