• Team Leadership & Operations
• Team Setup: Recruit, manage and train local after-sales engineers, customer service specialists and dispatchers, and establish a service network covering major industrial zones in Thailand.
• Performance Management: Develop KPIs for the after-sales team, including First Call Resolution (FCR), Mean Time to Repair (MTTR), and Customer Satisfaction (CSAT), and conduct monthly/quarterly performance reviews and incentives.
• Skill Empowerment: Organize regular training on inverter installation, commissioning, maintenance and safety standards to ensure the team’s technical capabilities keep pace with product iterations.
• On-site Technical Support & Troubleshooting
• Critical Fault Resolution: Respond to major, complex or systemic equipment failures such as large-scale shutdowns, IGBT burnout, and grid compatibility issues; provide on-site senior technical support and quickly identify root causes.
• Technical Inquiry Handling: Address technical inquiries from channel partners (distributors/EPCs) and end customers (power plant owners, C&I; users) and deliver accurate solutions.
• On-site Inspection: Conduct regular visits and inspections of large-scale PV power plants, identify potential risks, submit inspection reports, and provide guidance on optimized O&M; solutions.
• Project Delivery & Grid-connection Support
• Grid-connection Commissioning: Coordinate resources to support inverter grid-connection commissioning with local power authorities (PEA/MEA),



and resolve issues related to communication protocols and protection settings during grid connection.
• Delivery & Acceptance: Supervise project delivery processes to ensure inverters pass installation and acceptance with qualified quality and quantity, and hand over operation and maintenance documents.
• After-sales Process & System Development
• System Standardization: Establish and standardize after-sales SOPs including service processes, spare parts management and follow-up procedures in compliance with local Thai laws and regulations such as consumer protection laws and industrial safety standards.
• Data-driven Improvement: Build an after-sales data analysis system, generate monthly/quarterly After-sales Quality Analysis Reports, and provide feedback to drive product improvements in R&D; and quality departments.
• Customer Relationship & Channel Management
• Key Account Management: Maintain in-depth relationships with major key customers including large PV plant operators and well-known EPC companies, build mutual trust, handle customer complaints, and improve Net Promoter Score (NPS).
• Channel Empowerment: Train distributors on after-sales maintenance capabilities, audit their service quality, and build a sustainable channel service ecosystem.
• Spare Parts Management
• Supply Chain Coordination: Develop spare parts inventory strategies for local warehouses in Thailand, ensure inventory turnover and safety of key components such as fans, capacitors and power modules, and guarantee timely maintenance support.

📌 Online Service Specialist (Ciudad de México)
🏢 Solis
📍 Ciudad de México