- Customer Service
- Effective Communication
- Problem Solving
- Service Desk Support (L1)
- Microsoft Windows OS
Nice-to-Have Skills
- ITIL
- Linux Server
- Microsoft Server Virtualization
- Network Data
- Planning and Organization
Responsibilities
- Receive and manage service requests and incident reports.
- Maintain communication with users regarding the status of their requests.
- Ensure satisfactory resolution of issues and document interactions.
- Identify trends in recurring issues to improve service.
- Update technical knowledge and customer service skills regularly.
- Contribute to the knowledge base for future incident resolution.
Required LanguagesEnglish Fluent advanced 90-100%
📌 Service Desk Agent Jr (Aguascalientes)
🏢 SOFTTEK
📍 Aguascalientes
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.