About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.

Through

PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

We're looking for a Head of Employee Experience to own how our people feel when we gather — from the moment they walk through our doors to the moments that define our culture such as team celebrations and off-sites.

This is a senior leadership role with broad scope: you'll oversee a integral office portfolio, lead internal and external events. If you thrive on tangible operations and the intangibles of culture, and you get equal satisfaction from negotiating a lease and launching a brand campaign, this role was built for you.

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Responsibilities Global Workplace & Facilities

- Lead strategy and day-to-day operations for a multimillion-dollar portfolio of 12 offices in 12 countries, including leasing, build-outs, vendor management, and space planning
- Ensure all offices reflect our culture, meet safety and compliance standards, and scale with our growth
- Partner with Finance and Legal on real estate decisions, renewals, and expansions




- Build and manage regional workplace teams and third-party partners

Events — Internal & External

- Own end-to-end planning and execution of company-wide internal events (all-hands, off-sites, team summits) that drive engagement and connection
- Lead production of external customer-facing events that reinforce our brand and deepen relationships
- Establish repeatable processes, vendor relationships, and budget frameworks that raise the quality bar across all events
- Develop events that authentically reflect our culture

Qualifications - 10+ years of progressive experience in workplace, employee experience, events, or a closely related field

- Proven track record managing complex, multi-site real estate and facilities operations at scale
- Demonstrated experience planning and executing high-quality events — both internal and external/customer-facing
- Strong operational mindset: you build systems, manage budgets rigorously, and hold vendors accountable
- A natural communicator and storyteller who understands brand and knows how to build culture through experience
- Experience leading and developing cross-functional teams across geographies
- Comfortable with ambiguity and excited to define scope in a fast-moving environment

Bonus if you bring:





- Background that spans both facilities/operations and marketing, events, or employer branding — this combination is rare and highly valued

Why This Role Is UniqueThis isn't a siloed facilities job or a pure culture role — it's both. You'll have real influence over the physical, cultural, and experiential dimensions of work for a global team, with budget and headcount to match. You'll work closely with senior leadership and leave a visible mark on how employees and customers experience this company.

Benefits

- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellness perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Catered lunches

nPayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion Ownership Break Through Walls Live Communication Transparency & Directness Focus on Scale Work-Life Balance Embrace Diversity Speed * Active Listening

📌 Workplace Senior Manager (Ciudad de México)
🏢 Payjoy
📍 Ciudad de México