Who We Are

Solera is a integral leader in data and software services, transforming every touchpoint of the vehicle lifecycle into a connected digital experience. We also develop innovative solutions that help protect life's other important assets, including homes and digital identities.

Today, Solera processes more than 300 million digital transactions annually, serving approximately 235,000 partners and customers across more than 90 countries. Our team of 6,500 professionals is driven by innovation, technology, and a commitment to shaping the future through data, insights, algorithms, and automation.

**To be considered for this campaign, only resumes/CVs submitted in English will be accepted and reviewed. Please make sure your resume is updated and submitted in English.**

The Opportunity

Are you passionate about customer service and enjoy helping people find solutions? Join Solera as a Bilingual Customer Service Representative, supporting our automotive dealership partners and helping deliver exceptional customer experiences.

In this role, you will handle a combination of inbound and outbound calls in English and Spanish. You will assist customers with service appointments, reconnect with existing customers, and support dealership growth through customer engagement and business-to-business outreach.

We are looking for motivated, customer-focused individuals with strong communication skills, a positive attitude, and the ability to thrive in a fast-paced, goal-oriented environment.

What You'll Do

- Serve as the first point of contact for customers contacting automotive dealerships.
- Respond to customer inquiries, provide accurate information, and address requests professionally and efficiently.
- Schedule, confirm, reschedule, and cancel service appointments using dealership scheduling systems.
- Make outbound calls to engage customers, schedule service appointments, and support customer retention initiatives.




- Conduct business-to-business (B2B) outbound calls to dealership parts departments to identify opportunities and generate qualified leads.
- Manage a blend of inbound and outbound interactions based on business needs and campaign priorities.
- Communicate effectively in both English and Spanish with customers and dealership personnel.
- Document customer information, appointment details, and call outcomes accurately in the appropriate systems.
- Build positive customer relationships and strengthen dealership loyalty through professional, service-oriented interactions.
- Handle challenging conversations with patience, active listening, and a solution-focused approach.

What You'll Bring

- Native/Advanced English is a MUST
- Bilingual proficiency in English and Spanish, with the ability to communicate confidently and professionally in both languages.
- At least 6 months of call center or customer service experience preferred.
- Excellent verbal communication skills and professional telephone etiquette.
- Strong active listening, problem-solving, and customer engagement skills.
- Confidence making outbound calls and interacting with customers and business partners.
- Accurate typing skills and attention to detail when documenting information.
- Ability to multitask while navigating scheduling platforms, CRM tools, and call center applications.
- Adaptability and a willingness to transition between different call types and business priorities.
- A positive attitude, strong work ethic, and commitment to delivering quality customer experiences.

Why Join Solera?

- 5 days at the office, 2 days off. (Schedules: 6 to 3:30pm, 7am to 4:30pm, 8am to 5:30 pm)
- Full law benefits
- 30 days of aguinaldo
- 13% Fondo de ahorro
- Vales de despensa
- Major and; minor medical insurance
- Dental and vision plan

Ready to take the next step in your career? Join Solera and help us create better customer experiences every day.

📌 Outbound Customer Service- Onsite Coyoacan (Coyoacán)
🏢 AUTOCLAIMS SERVICIOS SA DE
📍 Coyoacán