About Estaga

Estaga is a forward-thinking vacation rental property management company dedicated to maximizing owners’ returns while delivering a seamless, stress-free experience. By combining strategic market insights, personalized support, and top-tier professional standards, we empower property owners to achieve greater success with their rental investments.

Role Overview

As the Owner Account & Relationship Specialist, you will serve as the primary point of contact for property owners, fostering trust, demonstrating expertise, and ensuring a consistently high level of service. This role demands proactive communication, professional relationship management, and rigorous organizational discipline. You’ll leverage industry knowledge, project management tools, and consultative client engagement techniques to maintain strong, long-term partnerships that reflect well on Estaga’s brand.

A key responsibility of this role includes onboarding new owners and ensuring that each new client is guided seamlessly through Estaga’s processes and systems. Addressing their initial questions and providing a smooth setup experience will lay the foundation for a successful, lasting partnership.

Key Responsibilities

1. Owner Onboarding

- Guide new owners through Estaga’s onboarding process, including property setup and familiarization with our services.
- Collaborate with internal teams—such as Maintenance, Licensing, and Marketing—to ensure an efficient, streamlined experience.
- Proactively address new owners’ questions or concerns, setting the stage for a trusting and positive long-term relationship.

2. Owner Relationship Management

- Establish and nurture consultative relationships with property owners, ensuring they remain confident and satisfied with Estaga’s services.




- Conduct regular check-ins to provide updates, gather feedback, and reinforce trust in our offerings.

3. Professional Communication & Reporting

- Convey complex information clearly and professionally, both verbally and in writing.
- Prepare follow-up emails, call summaries, and reports that reflect a high level of clarity and industry expertise.

4. Project Management & Organization

- Utilize project management and CRM tools to plan, track, and follow up on all owner-related tasks and commitments.
- Maintain detailed records of every owner interaction, ensuring timely completion of action items and consistent follow-through.

5. Issue Resolution & Process Improvement

- Anticipate common owner concerns, present proactive solutions, and handle challenging situations with professionalism.
- Suggest process enhancements and adopt best practices to continually improve the owner experience.

6. Cross-Functional Collaboration

- Coordinate with service providers and third-party vendors to maintain high-quality standards and cost-effectiveness.
- Work closely with Estaga’s internal teams to ensure smooth property operations and optimal owner satisfaction.

Candidate Requirements

1. Background & Experience

- Minimum of 2-3 years in a B2B account management, customer success, or client relationship role where proactive follow-up and structured communication were integral.
- Experience in property management,



real estate, hospitality, or a related field is highly preferred, but strong transferable skills will also be considered.

2. Professional Skill Set

- Exceptional verbal and written communication, conveying complex details with clarity and professionalism.
- Proven track record of building and maintaining strong professional relationships.

3. Organizational & Technical Proficiency

- Experienced in project management and CRM tools to structure daily work and keep meticulous records.
- Capable of managing multiple deadlines and responsibilities with a high level of efficiency.

4. Strategic Thinking & Problem-Solving

- Skilled at anticipating client needs and resolving issues with tact and diplomacy.
- Able to propose strategic solutions that build owner confidence and foster loyalty.

5. Adaptability & Continuous Learning

- Eager to learn Estaga’s processes, best practices, and market trends.
- Open to feedback, committed to professional growth, and able to adjust methods to exceed owner expectations.

Why Join Estaga?

By joining Estaga, you’ll be part of a team that values professionalism, innovation, and consistent excellence in vacation property management. You’ll play a pivotal role in establishing and maintaining enduring relationships with property owners and ensuring their success with Estaga’s services. If you’re an organized, communicative professional with a passion for delivering top-tier client experiences, we encourage you to apply—and include the hidden keyword “Estaga” in your message.

Job Type: Full-time

Pay: $25,000.00 - $35,000.00 per month

Application Question(s):

- Describe in 200 words why you are a good fit.

Work Location: Remote

📌 Owner Account & Relationship Specialist | Short-Term Rentals (México)
🏢 Estaga
📍 México