Salary: Market related
Reference: ReqID:2837

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:
Their area allows them to match or exceed all the resources of the biggest national companies while retaining the agility and flexibility of a local company. They can easily customize resources that will benefit the clients. Their goal is to tailor their services to your community's unique needs so you can exist in the best possible way in the moments that matter.

As a Community Admin Assistant, you will be responsible for:

- Use Zendesk to process emails, calls and chats, while maintaining all SLA’s.
- Assist Managers with research projects, as needed and time from primary functions allows.
- Maintain an annual calendar, by month, for all major projects (i.e., budgets, audits and elections).
- Assist Managers in completion of Action List items.
- Update Association profiles and Annual Calendars as needed. Provide updates to Managers for review and copy distribution.
- Assist Managers in compilation of Directors Reports.
- Assist Managers in the compilation of budget/annual disclosure mailers.
- Type non-compliance letters as noted on property inspection request.
- Prepare non-compliance letters to Managers for review.
- Prepare Notices of Hearing for Manager’s review.
- Prepare Notice of Board Decision letters after a duly held Hearing for Manager’s review.
- Type minutes of meetings from recordings or use of AI tool as provided by Managers.
- Update Association profiles for accuracy as assigned by Managers.




- Handle scheduling of regional office or local community locations for Board and Committee meetings.
- Participate in the implementation of new clients with administrative tasks like populating network drives and SnapHOA with client records.
- Code invoices for Associations before sending to Manager for review.
- Assist Managers with vendor compliance through VIVE or other third-party vendor compliance programs.
- Receive all Architectural applications and check for completeness in accordance with Association’s guidelines.
- Maintain Architectural Application Requests and follow up with Architectural Committee for timely processing.
- Provide plans to Architectural Committee in a timely manner for review and decision.
- Process any architectural deposit checks, in accordance with Procedures.
- Process any architectural refund checks in accordance with Procedures established.
- Provide Managers with architectural minutes for filing.
- Prepare Architectural Committee decision correspondence for Manager review based on committee minutes.
- Type and prepare all notices, ballots, proxies, agendas, forms and other Annual Meeting information, in accordance with Procedures, and copy once approved by Manager.
- Prepare Annual Meeting file, to include all required information.
- Compile packet of all information for Manager to use at Organizational Meeting of the Board.
- Handle day-of Annual Meeting logistics including scheduling room or location for meeting, catering, room setup and access,



etc.
- Maintain information, return proxies, surveys, etc., and keep information organized and tallied.
- Complete forms for deposit of parking permit fees, clubhouse rentals, write-off of bad debt (per information provided by Manager), in accordance with Procedures.
- Assist Manager in preparation of all mass communication material.
- Manage parking administration programs and amenity reservations for associations as needed.
- Manage move-in and move-out programs at associations as needed.
- Assist Manager with duties as requested, to ensure smooth operation of Associations assigned.

Work Schedule:

Monday - Friday

- Standard time: 10:00 AM - 7:00 PM MX time
- Daylight saving: 9:00 AM - 6:00 PM MX time

This is a remote position, in case you get selected you'll need to visit our offices in CDMX or GDL on the first day.

Benefits:

- Competitive Salary (According to experience).
- Remote Work.
- Work Stability.
- Computer equipment.
- Christmas bonus of 30 days (Aguinaldo).
- 12 vacation days after the first year.
- IMSS.
- Major medical insurance since day 1.

After the 3-month probation contract, we add the following:

- Minor medical insurance (Clinic may vary according to your city).
- Food vouchers (10% of the gross salary).
- Restaurant tickets ($2,069 pesos).
- Saving fund (8% of the gross salary).

Minimum requirements

- High School diploma, bachelor is a plus
- Proficient with Zendesk support, messaging and talk, or similar software.
- Min 2 years experience in recent back office roles (administrative assistant, work orders specialist, etc)
- Minimum typing speed of 60 wpm.
- Strong communication &writing; skills in English (apply writing sample)

Apply now to start your process and become part of our team!

📌 Community Admin Assistant - REMOTE (México)
🏢 Gordian Staffing
📍 México