SHA Wellness Clinic is a integral leader in integrative health, prevention and longevity, and has been named “World’s Best Wellness Clinic” at the World Spa Awards for multiple consecutive years. Through the SHA Method, we combine cutting-edge medical innovation, proven natural therapies and healthy nutrition to help people achieve and maintain an optimal state of physical, mental and spiritual wellbeing.

Since opening in 2008, SHA has transformed the lives of more than 65,000 guests worldwide and continues to expand its impact, with our flagship in Spain, a new destination in Mexico and future openings in Dubai and the Emirates. SHA is a Green Globe-certified brand with a truly multicultural team, united by a mission to create transformative and memorable experiences for every guest.

We are looking for a Security Manager to ensure the comprehensive protection of people, facilities, assets, and organizational information through the planning, implementation, and oversight of security strategies, policies, and procedures, while ensuring risk prevention, regulatory compliance, and operational continuity, in alignment with SHA’s commitment to excellence, safety, and wellbeing.

Responsabilities

- Manage the Security Department, ensuring efficient operations aligned with SHA Mexico’s standards.

- Ensure the protection of guests, employees, visitors, facilities, assets, and confidential information.

- Implement and oversee corporate security policies, protocols, and procedures.

- Develop and execute the annual training plan covering security, risk prevention, and emergency response.

- Recruit, train, and supervise the Security team, ensuring effective performance and adequate operational coverage.

- Serve as the liaison between Property Management, department leaders, and Corporate Security.

- Coordinate security operations for special events and VIP guest arrivals,



ensuring discretion and protection.

- Lead the response to emergencies and critical incidents, coordinating the necessary actions to protect people and ensure operational continuity.

- Prepare and present security reports, performance indicators, incident reports, and corrective action plans.

- Investigate and document security incidents, identify root causes, and implement preventive measures.

- Identify, assess, and mitigate security risks through regular inspections and reviews of facilities and access control measures.

- Oversee security systems and equipment, including video surveillance, alarms, and access control systems.

- Coordinate with authorities, emergency services, and specialized providers to prevent and respond to incidents.

- Ensure compliance with applicable regulations regarding security, civil protection, and risk prevention.

- Promote a culture of security and risk prevention among employees across all departments.

- Manage the Security Department’s budget and resources, optimizing costs without compromising safety and security.

- Coordinate with operational departments to prevent risks and maintain service continuity.

- Ensure the confidentiality of information related to guests, employees, and security investigations.

- Evaluate departmental performance through key performance indicators and drive continuous improvement of security processes and protocols.

Requirements

- Bachelor’s degree in Security Management, Criminology,



Business Administration, Risk Management, or a related field. Additional training in civil protection and emergency management is preferred.

- Minimum of 5 years of experience in Security, including at least 3 years in leadership positions, preferably within luxury hotels, resorts, or high-end hospitality properties.

- Experience in guest, employee, and facility protection, access control, loss prevention, CCTV surveillance, and incident investigations.

- Knowledge of risk assessment, contingency planning, civil protection, fire prevention, and the coordination of emergency drills and response protocols.

- Knowledge of applicable Mexican legislation regarding security, civil protection, and risk prevention.

- Proficiency in CCTV surveillance systems, access control systems, alarms, and incident reporting and tracking tools.

- Ability to handle sensitive information and manage situations involving VIP guests with professionalism and discretion.

- Advanced English proficiency (mandatory for communication with guests and international staff).

- Advanced or native-level Spanish proficiency.

SHA is more than a workplace; it is a unique environment where nature, science and purpose meet. Every day, our team helps people transform their lives, and you will grow alongside extraordinary people in an environment built on excellence and genuine care.

We are committed to diversity, equity and inclusion. You will join a truly international team, with women and men in leadership, and a culture where different perspectives are valued and everyone can grow based on merit and talent.

If you want your work to matter this much, and you are ready to create meaningful commercial partnerships while helping organisations and their people invest in lasting wellbeing, we would love to hear from you.

📌 Security Manager (Isla Mujeres)
🏢 SHA CLINIC MEXICO
📍 Isla Mujeres