Role Description

Engagement Delivery Managers (Project Managers) are responsible for leading project teams to drive successful customer outcomes with our implementations. They manage and run medium-to-complex projects and actively take part in client management, project execution and control, scoping, contract reviews, knowledge transfer, and budget management.

Your Impact

Lead the project team. Show strong leadership by forming the team, keeping communication channels clear, and giving the team clarity, motivation and direction throughout the engagement.Act as the primary customer interface. Run project management activities that ensure adherence to Salesforce methodology, project gates and governance.Build and lead project plans. Monitor progress and timelines, adjust schedules and plans as needed, and ensure on-time, on-budget delivery. Identify and resolve issues to ensure project success.Guide teams through the software delivery lifecycle using Agile, applying analytical and technical skills.Oversee utilization of project resources in line with resource allocation and budget, including timely timesheet entry and approvals.Lead one large project, or a couple of small to medium-sized related projects that need cross-functional teamwork.Anticipate and remove obstacles that slow down or block teams from reaching project goals.Facilitate requirements gathering and help prepare project deliverables and Salesforce documentation as needed.Work as an extension of the account team to grow the Salesforce footprint.Take part in end-to-end implementation planning, including project management, risk and issue management, communication and organizational change.Facilitate User Acceptance Testing with business end users,



including coordination and sign-off.Basic Qualifications

5+ years of professional services, consulting, or project management experience2+ years managing technology implementations (Salesforce platform experience preferred)Proven experience in project management, including external client projects in software development, CRM and SaaS environmentsAbility to balance business and technical requirements to produce a project plan, and to collaborate with others to gather inputs such as estimatesAbility to facilitate meetings with client stakeholders, support and guide team members, and proactively manage project risks and dependenciesDemonstrated project management skills, with direct responsibility for leading project teams of 10+ members and managing budgets and schedulesAbility to hold difficult conversationsTrack record of delivering high-quality results on time and within budgetAbility to maintain clear communication with remote consultantsStrong interpersonal skills and strong verbal and written communicationAbility to work effectively in a fast-paced, team-oriented environmentProficiency in Spanish and EnglishAvailability to travel regionally, and occasionally internationally, depending on customer needsPreferred Qualifications

Business process knowledge in an industry vertical (e.g., Financial Services, Telco, Health & Life Sciences, Manufacturing, Retail, Logistics)Project management certification such as PMP and, SAFe and/or ScrumExperience advising client business and technology stakeholdersPre-sales skills and change management experienceExposure to enterprise-scale integration solutions and cloud technologyExperience implementing CRM solutions across Sales, Service, Marketing or Commerce

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📌 Engagement Delivery Manager (Ciudad de México)
🏢 Leadout Capital
📍 Ciudad de México