Acxiom is seeking a Decision Support Analyst (email campaigns) to support a confidential client. This role is adecuado for someone who is highly organized, analytical, detail-oriented, and comfortable serving as the bridge between the client, internal technical teams, development teams, DBAs, architects, testers, and business stakeholders.

This position is not just reporting or campaign execution. The person will act as a key point of contact for client requests, production issues, release coordination, requirements tracking, data questions, reporting support, and change management activities.

Location: Lomas Atlas, Mexico City, MX
Please submit CV in English

Key Responsibilities
• Serve as a primary point of contact for the client, supporting day-to-day communication, requests, issue resolution, and follow-up.
• Coordinate client and internal meetings, including agendas, status updates, action items, stakeholder attendance, and follow-through.
• Support campaign execution, reporting, data mart processes, and client deliverables to ensure accuracy, SLA compliance, and timely delivery.




• Research and troubleshoot client issues by gathering documentation, coordinating the right internal teams, determining next steps, and communicating status clearly.
• Work closely with development teams to clarify requirements, confirm scope, review estimates, track approvals, and coordinate releases.
• Manage expectations, timelines, deliverables, and release schedules for weekly and monthly client requests.
• Track approvals from both client and internal teams to keep work moving through established processes.
• Document requirements, scope, missing information, timelines, implementation plans, and historical project details.
• Support reporting and metrics used for SLA tracking, operational performance, contract support, and client business reviews.
• Assist with security, PCI, maintenance, and scheduled update coordination when needed.
• Act as a mediator between client stakehold

📌 Senior Decision Support Analyst (Ciudad de México)
🏢 Acxiom
📍 Ciudad de México