PURPOSE
The Revenue Specialist I serves as the first point of contact for customer billing inquiries, payment disputes, and past-due balances within a Business-to-Business (B2B) environment. This role is responsible for managing commercial customer accounts, minimizing revenue loss through effective collection efforts, and ensuring timely resolution of billing and payment issues.

Essential Duties & Responsibilities
• Perform B2B collections activities associated with outstanding balances and delinquent commercial customer accounts.
• Contact customers through outbound calls, emails, and other communication channels to collect overdue balances and secure payment commitments.
• Respond to incoming customer inquiries regarding invoices, payments, account balances, and billing disputes.
• Maintain detailed account notes and documentation to ensure proper follow-up and account resolution.
• Meet and exceed departmental KPI standards and productivity goals.
• Investigate and resolve billing discrepancies, invoice disputes, and payment-related concerns.
• Coordinate with Billing, Sales,



Customer Service, and other internal departments to resolve account issues and facilitate payment.
• Escalate complex account concerns, high-balance delinquencies, or unresolved disputes to senior team members when appropriate.
• Convert customers to electronic payment methods and ACH/AutoPay programs whenever possible.
• Communicate account status, payment concerns, and collection activities with internal stakeholders, including Sales and Operations teams.
• Research and resolve returned, declined, disputed, or potentially fraudulent payments.
• Investigate unapplied, misapplied, or missing payments and ensure proper account reconciliation.
• Negotiate and establish payment plans with customers to avoid account escalation to external collection agencies.
• Suspend and reactivate customer accounts as necessary in accordance with company policies and payment status.
• Monitor customer payme

📌 Revenue Specialist (Monterrey)
🏢 ShipStation Global
📍 Monterrey