Career Opportunities: Senior Process Associate-Voice (179625)
Requisition ID179625-Posted10/14/2026
The purpose of this role is to handle complex calls, ensure quality interactions, train and mentor team members, and lead process improvements for better customer service.
Key Responsibilities
- 1. Handle Complex Inbound And Outbound Calls, Providing Expert Assistance And Resolving Escalated Customer Issues.
- 2. Follow Escalation Procedures For Issues Uncontrollable At Agent Level First Call Resolution
- 3. Monitor And Ensure The Quality Of Customer Interactions, Providing Feedback And Coaching To Junior Associates.
- 4. Assist In Training New Team Members And Provide Ongoing Support And Mentorship.
- 5. Lead Initiatives To Enhance Call Handling Processes And Improve Overall Customer Service Efficiency.
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📌 Senior Process Associate-Voice (México)
🏢 HCLTechnologiesLtd .Sucursal EM Portugal
📍 México
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