The Digital Exp Grp Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.Responsibilities:Partner closely with a cross-discipline team of creative talent, strategists and producers to invent and execute innovative brand experiences across a diverse range of channels including digital, mobile and bank branchesLead and conduct cultural trend reports, competitive reviews, opportunity assessments, target analyses, cross-channel audits, customer journeys, user research and usability studies, business requirement definition, digital roadmaps and much moreWork directly with key internal stakeholders to understand their business, reach a shared vision of how to solve their problems while serving their customers, and ultimately help them to succeedPartner with design leaders to uncover the key questions to answer and guide user-centric designCoach and inspire others on a regular basisEmpowered to build trusted relationships with internal stakeholders through regular engagement and strategic presentationsLead and champion the continuous learning process for Citi in partnership with key Data Science and Tech partners and trusted agency vendorsDesign and execute user research and usability studies, producing insights and business recommendations, and presenting them to large, senior audiences.Foster an ongoing partnership with a cross-discipline design team (and agencies/vendors) to invent,



execute and improve upon breakthrough solutions.Manage all projects with agile methods ensuring that every project starts with customer needs, strategy and a well-defined problem to solveUncover rich quantitative and qualitative insights from net promoter score data, digital analytics, first/second and third party research that propel teams forward and fuel remarkable solutionsDesign and work with internal analytics partners to track the performance of the team’s solutions and use that data to inform the next iterationManage multiple work streams with varying timelines and complexity with authority and passionPartner with other strategists, analysts, researchers and business leaders at Citi to create briefs and set expectations for deliverablesHelp package concepts and insights and present to internal stakeholders in persuasive, articulate and compelling waysSupport leadership in the overall growth and development of business strategyAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Qualifications:10+ years of experienceMBA. Statistics experience. Management consulting, marketing consulting or strategic planning experience at an agencyExperience with technical facets of financial platforms or eCommerceMust be a trained usability research moderator comfortable and adept at conducting task-based usability studiesProven management of vendorsMust have traditional planning experienceExpert in various digital/mobile research technologies,



software and equipmentDemonstrated business acumen and comfort performing strategic analyses quickly and thoroughlyA deep knowledge of the design thinking methodologyThorough understanding of digital designAble to work independently, solve problems creatively and lead through ambiguityProven expertise in time and project managementExceptional communication (written and verbal) and public speaking skillsEducation:Bachelor’s/University degree, Master’s degree preferredThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Principales Responsabilidades:Definir la estrategia de transformación de proyectos Mobile mediante Inteligencia Artificial.Experiencia demostrada en la gestión de proyectos de automatización de extremo a extremo, incluyendo evaluación de procesos, diseño de soluciones, desarrollo, pruebas, despliegue y soporte en producción.Liderar un portafolio estratégico de aplicaciones y experiencias digitales.Impulsar nuevas formas de trabajo enfocadas en automatización, eficiencia e innovación continua.Implementar herramientas de IA para acelerar la creación de:User StoriesRequerimientos funcionalesWireframes y prototipos UX/UIDocumentación funcional y técnicaCasos de prueba y validacionesEstimaciones y planeación de proyectosConocimientos obligatorios:Deseable 10 años liderando proyectos tecnológicos y programas de transformación digital.Experiencia sólida en delivery de aplicaciones Mobile (iOS, Android y plataformas híbridas).Trayectoria liderando equipos de alto desempeño y proyectos de alcance corporativo.Experiencia impulsando iniciativas de innovación, automatización y transformación digital. Mobile Apps (iOS, Android, Flutter, React Native).Product Delivery y Agile Management.UX/UI y Customer Experience.Metodologías ágiles.Gestion de portfolios estratégicos.Experiencia aprovechando herramientas de IA.Éxito demostrado en la gestión de proyectos técnicos complejos en entornos regulados (GxP, SOX, HIPAA, etc.)------------------------------------------------------Job Family Group:Product Management and Development ------------------------------------------------------Job Family:Digital Product Management ------------------------------------------------------Time Type:------------------------------------------------------Most Relevant SkillsPlease see the requirements listed above. ------------------------------------------------------Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

📌 Banamex PM - Transformación de Canal Digital (México)
🏢 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex
📍 México