PlacidWay is seeking a hands-on Customer Service Lead/Manager to lead customer experience, team performance, and conversion outcomes in a fully remote role.
You will coach representatives, assist with calls and escalations, manage the daily pipeline, monitor KPIs, and ensure every lead receives timely follow-up.
Collaborate with Customer Service, Account Management, and healthcare providers to move cases efficiently and deliver an outstanding end-to-end customer experience.
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📌 Remote Customer Experience & Growth Lead (Santiago)
🏢 Reconocida empresa
📍 Santiago
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