DiDi Global Inc. in Mexico City is seeking a Chargebacks & Investigations Manager to lead the local risk operations team, overseeing dispute processing, fraud investigations, and arbitration workflows. You will optimize queues, enforce SLAs, and drive improvements in representment strategies.
The role requires deep knowledge of Visa/Mastercard rules, proven leadership, and bilingual English/Spanish communication skills to work with general partners and local regulators.
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📌 Senior Chargeback & Fraud Investigations Lead (Ciudad de México)
🏢 Importante empresa
📍 Ciudad de México
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