En ABB, ayudamos a las industrias a funcionar de forma más optimizado y limpia, y cada una de las personas que trabajan aquí lo hace posible. Estarás capacitado para liderar, apoyado para crecer y orgulloso del impacto que creamos juntos. Únete a nosotros y ayuda a que funcione lo que hace funcionar el mundo.

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IS Technical Service Mgr Technical Plt.

Your role and responsibilities

The Qualys Patch Management SME serves as the technical and operational expert for the Qualys Patch Management platform across ABB. This role ensures stable platform operations, drives adoption across Business Units and Divisions, enables our global teams, and provides expert guidance aligned with ABB's commitment to operational excellence and cybersecurity governance.

The SME acts as the primary point of contact for onboarding activities, access management, technical troubleshooting, and end-user support, collaborating closely with business stakeholders, ABB InfoSec, infrastructure teams, and the Qualys vendor organization to support ABB's digital transformation initiatives.





The Work Model For The Role Is

You will be mainly accountable for:

• Acting as the subject matter expert for Patch Management service and related services across ABB
• Supporting onboarding of Business Units, Divisions, applications, and infrastructure teams to the platform
• Managing user access requests, role assignments, and platform entitlements in alignment with ABB's governance requirements
• Conducting platform introduction sessions, demonstrations, training workshops for ABB teams globally
• Providing technical guidance on Qualys capabilities, prerequisites, limitations, and align with ABB's patch management standards
• Investigating and troubleshoot platform issues, collaborating with ABB support teams and Qualys
• Managing vendor support cases through resolution
• Liaising with Qualys on defects, feature requests, and service improvements relevant to ABB's needs
• Maintaining opera

📌 IS Technology Specialist (San Luis Potosí)
🏢 ABB
📍 San Luis Potosí