Do you want to work in a dynamic team in modern spaces in the center of Bratislava? Do you have experience in contact center operations, outsourcing or vendor management, and want to make sure drivers get great service from our outsourced partners? Then this position might be for you
Brief Description Of Our Company - ARVAL COMPETENCE CENTER
We belong to the multinational bank group BNP Paribas and in Slovakia we operate as an organizational unit of Arval Slovakia since 2015. Our main task is to provide support to Arval BNP Paribas group entities. Arval BNP Paribas is a provider of operating leasing in 30 countries worldwide. The support we provide is associated with technical and financial support as well as with expertise, consulting, and outsourcing services. Moreover, we are present in all fields that are linked to operating leasing such as customer contact center, controlling, warranty, insured accidents, or back office. One unit of the company is composed of Department of Operations – call center, communication with drivers and technical department.
The other one covers financial field such as complex accounting advisory.
What will be your main duties?
In our Driving Experience department, you will be responsible for the day-to-day operational management of our outsourced contact center partners. Your goal is to make sure they deliver high-quality, cost-effective and compliant services to drivers, in line with agreed SLAs (service level agreements), KPIs and company standards. In the transition period, you will be heavily involved in coordinating the re-outsourcing project, ensuring smooth knowledge transfer and infrastructure setup.
• Act as the main operational contact for our outsourced call center partners.
• Provide and maintain the information flow between Arval entities and the outsourced call center partners.
• Coordinate call center transaction activities, track milestones and manage operational risks during the vendor switch.
• Monitor vendor pe
📌 Outsourcing Operational Coordinator (Pachuca de Soto)
🏢 Bnp Paribas
📍 Pachuca de Soto
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