Service Desk Technician I | IT Support
Location: Mexico City, Artz Pedregal | On-site

Employment Type: Full-time

About Sonepar
Sonepar is a global leader in the distribution of electrical products, solutions, and services, operating in more than 40 countries worldwide.
As we continue to grow and strengthen our teams in Mexico, we are looking for talented IT professionals who are passionate about technology, problem-solving, and delivering outstanding technical support.

About the Role
We are looking for a Service Desk Technician I with strong hands-on technical expertise, excellent troubleshooting abilities, and a proactive problem-solving mindset to join our IT team in Mexico City.

This role goes beyond answering support requests. We are looking for someone who can independently investigate, diagnose, and resolve technical incidents, understand the root of common IT issues, and provide reliable support to corporate users in a fast-paced environment.

The adecuado candidate has practical experience working with enterprise IT environments, demonstrates strong technical judgment,



and knows when to resolve an issue independently or escalate it appropriately.

Key Responsibilities
• Provide technical support to corporate users through phone, email, chat.
• Diagnose and troubleshoot hardware, software, operating system, network connectivity, and application-related incidents.
• Support Windows environments, Microsoft 365 applications, user accounts, authentication, and access-related issues.
• Troubleshoot desktop computers, laptops, printers, peripherals, virtual desktops, and mobile devices.
• Investigate technical incidents, identify possible root causes, and implement effective solutions.
• Manage incidents and service requests through ticketing platforms, ensuring accurate documentation, prioritization, and timely resolution.
• Perform user account administration, password resets, access troubleshooting, and basic identity management activities.
• Resolve incidents

📌 Service Desk Technician I (Ciudad de México)
🏢 Sonepar México & Caribe
📍 Ciudad de México