Job Description: Desktop Support EngineerEmployment Type: Full-Time (Non-Dispatch)
Work Location: Palmas Hills 1, Piso 20, Col. Bosque de las Palmas, Interlomas, 52763, Mexico City, Mexico
Department: Information Technology / IT Support
Work Arrangement: Office-based
Job SummaryWe are looking for a skilled Desktop Support Engineer to provide day-to-day technical support for desktop computers, laptops, printers, software applications, and other IT equipment. The candidate will be responsible for troubleshooting technical issues, installing and configuring hardware and software, maintaining desktop systems, and ensuring employees can work efficiently.
Key Responsibilities1. Desktop and Laptop Support• Install, configure, and maintain desktop computers and laptops.
• Troubleshoot hardware, software, operating system, and performance issues.
• Support Windows operating systems and standard business applications.
• Diagnose and resolve system errors, boot issues, and application crashes.
• Replace or upgrade computer components and peripherals when required.

2.



Hardware and Peripheral Support• Install and configure printers, scanners, monitors, docking stations, keyboards, and other peripherals.
• Troubleshoot printer connectivity and printing issues.
• Set up employee workstations and ensure all equipment functions correctly.
• Maintain an inventory of IT hardware and assigned equipment.

3. Software Installation and Configuration• Install, configure, and update approved software applications.
• Troubleshoot application errors and compatibility issues.
• Perform operating system updates, security patches, and software upgrades.
• Assist with Microsoft 365 applications, Outlook, Teams, and other business tools.
• Support software deployment and standard desktop configurations.

4. User Account and Access Support• Assist users with password resets and login problems.
• Troubleshoot domain account, email, and access-related issues.
• Support Active Directory or Microsoft

📌 Desktop Support Engineer (Ciudad de México)
🏢 Techify Care
📍 Ciudad de México