Lead People Experience Generalist

Location: Guadalajara, Mexico
Work model: On-site

We're currently supporting a global technology organization that is expanding its team in Guadalajara, Mexico, and we're looking for an experienced Lead People Experience Generalist to help establish and scale its local HR operations.

About the Role

We’re looking for an experienced People Experience professional to strengthen local HR operations and support a growing office in Guadalajara.
This role combines the development of scalable HR processes with hands-on employee and manager support. Responsibilities span employee relations, onboarding, leave administration, local compliance, performance management, HR systems, and employee engagement.
You’ll work independently while collaborating with local and global teams to adapt programs to Mexican employment requirements, improve processes, and deliver a consistent, positive employee experience.

Key Responsibilities

• Develop and improve local HR processes, communication practices, documentation standards, and escalation procedures.




• Serve as a primary contact for employees and managers on HR policies, employment practices, and employee lifecycle matters.
• Handle employee relations intake, initial fact gathering, documentation, and escalation of complex or sensitive cases.
• Coordinate leave, attendance, disability, return-to-work, and related documentation processes, including IMSS requirements.
• Support onboarding, employment documentation, new-hire orientation, and manager readiness.
• Coordinate employee lifecycle activities, including hires, transfers, promotions, organizational changes, leaves, and separations.
• Communicate and apply integral and Mexico-specific policies consistently, identifying opportunities for local improvements.
• Support the localization of global HR systems and processes, including testing, data validation, training, and adoption.
• Maintain accurate and confidential employee records and case docume

📌 Lead People Experience Generalist (Guadalajara)
🏢 OttoMate
📍 Guadalajara