Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a general provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Our Purpose: We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled.

Responsibilities
About the role:
The Customer Service Representative, Operational Communications supports processes and activities with direct impact on the Customer´s Experience during their credit life cycle.



This role is responsible for executing customer communication campaigns related to contract information through vendor platforms, ensuring accurate, timely, and consistent communications. The position also requires detailed analysis of campaign performance to identify trends, opportunities for improvement, and enhancements to operational communication processes.
In this role you will:
• Execute operational communication campaigns related to contract management, collections, etc. in alignment with established communication strategies and business requirements.
• Perform daily/weekly/monthly reporting.
• Analyze campaign results, identify trends and improvement opportunities.
• Support operational areas with the execution of campaigns to customers.
• Review and validate communication service consumption and vendor invoices to ensure billing accuracy and alignment with actual services used escalating discrepancies as

📌 Customer Service Representative, Operational Communication (México)
🏢 Gm Financial
📍 México